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Problem Management Lead — NOC & RCA Expert

Job in Ashburn, Loudoun County, Virginia, 22011, USA
Listing for: Computer World Services Corp. (CWS)
Full Time position
Listed on 2025-12-22
Job specializations:
  • IT/Tech
    IT Consultant, IT Support, IT Specialist
Salary/Wage Range or Industry Benchmark: 100000 - 125000 USD Yearly USD 100000.00 125000.00 YEAR
Job Description & How to Apply Below
A leading IT services firm is seeking a Problem Support Manager to lead the problem management function for the U.S. Customs and Border Protection’s Network Operations Center contract. The ideal candidate will have over 6 years of experience in problem or network support management, along with a Bachelor’s degree in IT or Engineering. Candidates must be ITIL v3 and CCNA certified.

This full-time position is located in Ashburn, VA, and requires the ability to conduct root cause analysis and manage problem records effectively.
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