Business Analyst

Business Analyst

Join to apply for the Business Analyst role at QTS Data Centers

At QTS, we lead the digital infrastructure revolution. Backed by Blackstone, we design, build, and operate world-class data centers that power the global economy. Our people are the heart of our innovation, culture, and growth.

You are a strategic thinker and collaborative problem solver who thrives in dynamic environments. You bring deep expertise in business analysis, process improvement, and cross-functional facilitation. You are passionate about translating business needs into actionable solutions and driving continuous improvement across platforms.

As a Business Analyst, you will be a key liaison between business leaders and technical teams. You will lead requirements gathering, process design, and solution delivery efforts that enhance operational efficiency and platform performance. Your work will directly influence QTS’s ability to scale and innovate.

• Business Analysis & Requirements Gathering
  • Lead workshops, interviews, and sessions to capture business needs and translate them into functional specifications, user stories, and process flows.
  • Collaborate with cross-functional teams to prioritize and refine requirements based on business drivers and timelines.
  • Define business dependencies and system intricacies across integrated platforms.
• Solution Design & Delivery
  • Guide the development and implementation of business solutions.
  • Perform data mapping and define integration points between platforms.
  • Document feature sets and validate functionality with QA teams.
  • Lead User Acceptance Testing and ensure successful operational handoff.
• Process Improvement & Automation
  • Analyze complex business processes to identify automation opportunities.
  • Reengineer workflows to improve automation potential and efficiency.
  • Stay current with industry trends and emerging technologies.
• Project Collaboration & Communication
  • Partner with project managers to plan and prioritize tasks, resources, and timelines.
  • Track and communicate risks, assumptions, issues, and decisions.
  • Participate in status meetings and leadership activities.

• Bachelor’s degree in MIS, Computer Science, Business, or equivalent experience.
• 5+ years as an IT Business Analyst or similar role.
• Experience with APIs, Agile/Scrum methodology, and web-based platforms.
• Proficiency in mockups, wireframes, and prototypes.
• Strong facilitation and documentation skills.

• Project Management experience.
• QA background with full-cycle testing and traceability.
• Scrum training or certifications.
• Business Analysis certification (CBAP, PMI-PBA).

• Expertise in Agile/Scrum and Waterfall methodologies.
• Strong data analysis and visualization skills.
• Proficiency in Visio, Excel, JIRA, Confluence.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to manage multiple projects and priorities.
• Change agent and self‑starter mindset.

This role is eligible for a competitive benefits package that includes medical, dental, vision, life and disability insurance; 401(k) retirement plan; flexible spending and HSA accounts; paid holidays; paid time off; paid volunteer days; employee assistance program; tuition assistance; parental and military leave; and wellness program.

This position is bonus eligible.

We conform to all laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.

We prohibit retaliation against individuals who bring forth any complaint.