Network Operations Center - Shift Lead Security Clearance

Network Operations Center - Shift Lead with Security Clearance

Analyzes and administers the technical architecture of Local Area Networks and Wide Area Networks. Researches, runs tests, evaluates, and recommends telecommunications and data network systems. Analyzes workload, including traffic and utilization trends. Interfaces with users, consultants, technical teams, and vendors for maximum guidance in determining the most appropriate type of hardware installation.

• Oversee a team of Tier 1 NOC technicians during assigned shifts.
• Ensure efficient monitoring, troubleshooting, and resolution of network issues by coordinating task assignments, providing technical guidance, escalating complex issues to higher-tier support, and maintaining operational efficiency.
• Operate in a 24/7 environment, maintaining network stability and delivering exceptional support to customers.
• Actively support complex PCs and LAN/WAN networks throughout the organization.
• Test and evaluate hardware and software to determine efficiency, reliability, and compatibility with existing systems.
• Analyze test data and recommend hardware or software for purchase.
• Perform work under minimal supervision.
• Handle complex issues and problems, referring the most complex issues to higher‑level staff.
• Maintain strong technical knowledge, problem‑solving skills, and communication abilities to ensure efficient network operations and high‑quality support.

• Ability to obtain a CBP Background Investigation/clearance – required for consideration (some billets may require DoD Secret or Top Secret access).
• Relevant certifications such as ITIL v3, CompTIA, CCNA.
• A minimum of five (5) years' relevant experience in Tier 1 support operations.
• Strong understanding of network fundamentals, including TCP/IP, routing protocols, network topology, and basic troubleshooting techniques.
• Hands‑on experience with network monitoring tools and ticketing systems.
• Excellent problem‑solving and analytical skills to identify and resolve network issues efficiently.
• Effective communication skills for interacting with customers, technical teams, and management.

Company

Description:

Akima Global Technology (AGT), an Akima company, is an Alaska Native Corporation dedicated to supporting shareholder communities in Alaska. AGT provides employment and support to over 15,000 Iñupiat shareholders while delivering innovative IT solutions to federal customers. Employees enjoy comprehensive benefits, competitive pay, growth opportunities, and excellent retirement options.

• Seniority Level: Mid‑Senior Level
• Employment Type:
  
  Full‑time
• Job Function:
  Information Technology
• Industry: Defense & Space Manufacturing
• Locations:
  Ashburn, VA;
  Herndon, VA;
  Arlington, VA;
  Fairfax, VA;
  Chantilly, VA;
  Rockville, MD.