Customer Support Data Center Technician - Cohort Q1 Military Talent Programs

Overview

Equinix is the world’s digital infrastructure company, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities and society.

Equinix Emerging Talent, Military Program provides service members with transition assistance to the civilian workforce. This is part of the DoD Skill Bridge Program, offering transitioning service members hands-on experience in Equinix’s data center operations. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX data centers.

Note:

This program is exclusively for Military Spouse Fellows or Active-duty U.S. military personnel transitioning out of the military to civilian workforce.

Equinix Emerging Talent, Military Program providing service members with transition assistance to the civilian workforce. This is part of the DoD Skill Bridge Program, offering transitioning service members hands-on experience in Equinix’s data center operations. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX (International Business Exchange) data centers.

• Ticketing & Troubleshooting
• Manage and resolve customer support requests and service tickets
• Accurately track tasks using the ticketing system
• Troubleshoot network and equipment issues; escalate when necessary
• Collaborate with cross-functional teams to resolve technical challenges

• Hardware Installations
• Perform “rack and stack” installations of customer equipment
• Follow detailed installation plans and wiring diagrams
• Install structured cabling (fiber and copper), cable trays, cages, and cabinets
• Identify and report infrastructure capacity or cabling concerns

• Testing & Quality Checks
• Conduct layer 1–3 connectivity tests (e.g., network cables, fiber optics)
• Perform quality checks on own and team installations
• Maintain detailed documentation of all work performed

• Customer Interaction
• Provide professional, helpful on-site customer support
• Communicate clear timelines and progress updates
• Escort customers and vendors for access and safety compliance

• Team & Project Support
• Contribute to team projects and installations
• Coordinate with vendors and internal teams to ensure timely execution
• Support dispatching, inventory checks, and alarm escalations as needed

• Learning Objectives
• Deepen technical expertise in data center infrastructure and operations
• Gain experience in structured cabling, network testing, and troubleshooting
• Enhance customer service and communication skills in a technical environment
• Understand project coordination and cross-functional collaboration

• Active-duty military member or Military Spouse approved for Skill Bridge or MSCAP participation
• Technical or Non-Technical MOS, NEC, or AFSC
• High school diploma or equivalent
• 2–4 years of experience in technical support, IT, telecom, or data center operations
• Ability to read wiring schematics and installation plans
• Experience with fiber and coaxial terminations preferred
• Strong attention to detail and documentation skills
• Comfortable working in a physical, hands-on environment

• Interns will follow a customized Education/Training Plan
• Monthly evaluations will be conducted by the supervisor
• Final evaluation will assess learning outcomes and program effectiveness

The targeted pay range for this position in the following location is / locations are:

• United States - DA11 Dallas: 53,000 - 79,000 USD / Annual
• United States - AT1 Atlanta: 53,000 - 79,000 USD / Annual
• United States - MI1 Miami: 53,000 - 79,000 USD / Annual
• United States - SV12 Silicon Valley: 64,000 - 96,000 USD / Annual
• United States - LA4 Los Angeles: 58,000 - 88,000 USD / Annual
• United States - CH4 Chicago: 58,000…