Director, PXD + Digital

Overview

As part of the global value added services organization, North America Product, Experience Design and Digital (PxD) is an innovation consulting team that helps Visa’s network clients accelerate their innovation agenda and transform their customer experience. This role is client facing.

The PxD team is looking for a talented individual to help sell and execute human centered design client engagements. The individual should be able to work collaboratively across product, design, and research. The PxDD team adopts a holistic approach to product design that begins with the customer and rapidly iterates solutions to deliver customer experiences that are simple, powerful, and exceptional.

The team believes in curiosity, creative confidence, experimentation through making, continuous learning, respectful collaboration, inclusion, empathy, resiliency and fun. Lastly, the person should be a SWAN – someone who is smart, works hard, ambitious and nice!

Responsibilities

• Work with clients and interdisciplinary teams of product, research and design in crafting solutions to clients’ biggest challenges.

• Leverage a digital-first mindset and the contemporary product management techniques of digital native companies (e.g., human centered design, minimum viable product, rapid prototyping).

• Lead client engagements end-to-end (from selling, scoping, research, client delivery and go-to-market). Play a leadership role for the project, managing the client relationship and guiding the team.

• Lead and inspire large and diverse teams ofclients and Visa staff during client co-creation sprints, providing clear vision, direction, and allocating roles based on skills, strengths and need.

• Provide guidance and oversight for junior team members assigned on project (e.g., Analyst and Manager) by assigning specific tasks, defining timeline, and reviewing deliverables.

• Coordinate support and inputs required from Visa Sales team, senior team members and Visa SMEs.

• Active facilitation of co-creation in person and virtual workshops.

• Lead synthesis and summarizing of content for executive audiences.

• Use exceptional project management, facilitation and leadership skills to inspire the joint Visa and client/partner team to deliver their best.

• Demonstrate in-depth knowledge of Visa’s capabilities and the ability to think holistically about the design of a new offering and the implications related to both the customer’s experience and the organization’s ability to implement and scale, including working with partners to develop strategies, timelines, and operational models that consider organizational needs and business realities.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Basic Qualifications

• 10 or more years of work experience with a Bachelor’s Degree or at least 8 years of work experience with an Advanced Degree (e.g., Masters/MBA/JD/MD) or at least 3 years of work experience with a PhD

Preferred Qualifications

• 12 or more years of work experience with a Bachelor’s Degree or 8-10 years of experience with an Advanced Degree (e.g., Masters, MBA, JD, MD) or 6+ years of work experience with a PhD

• 10 or more years of experience in payments, new product design, or financial services product development and/or consulting

• Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast

• Comfortable interacting, interviewing and iterating with people through exploration of new concepts, prototyping (low and high) and testing

• Strategy or innovation or digital consulting experience is a plus

• Payments industry, fintech, digital tech experience or similar relevant experience is a plus

• Product design/development experience, with a strong focus on innovative product development is a plus

• Proven ability to work on complex and often ambiguous problems, to drive results

• Ability to be client-facing, specifically to design, facilitate and execute on complex client engagements

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Essential Functions:

Must have a mindset that embraces creativity, optimism, ambiguity and failing-fast

• Proven ability to work on complex and often ambiguous problems, to drive…