IT Generalist II

Information Technology Generalist II

Ashburn, VA

Position Summary

The IT Generalist II serves as a central point of support, organization, and communication for all technology-related operations within CPG. This role ensures the smooth functioning of user support processes by coordinating daily IT activities, managing service requests, and maintaining accurate documentation. The IT Generalist works closely with internal teams, external vendors, and leadership to troubleshoot issues, support system improvements, and uphold security and compliance standards.

With a blend of technical proficiency and strong communication skills, the IT Generalist helps maintain a reliable, secure, and user-friendly technology environment that enables staff to perform at their best.

Essential Duties and Responsibilities

• Manage CPG’s personnel onboarding and offboarding, in relation to accounts and assets
• Track and manage IT hardware and software license inventory
• Maintain records of system configurations, licenses, and support tickets
• Assist with user account provisioning and deactivation
• Monitor access rights and elevate anomalies
• Manage and audit user accounts, Teams, SharePoint Sites
• Perform monthly, quarterly, annual audits in IT records
• Manage content on CPG’s Intranet
• Create user help documentation
• Create user help training videos
• Perform other routine IT audits
• Provide guidance to users on IT policies, software usage, and best practices
• Other IT duties as assigned

Qualifications

• Bachelor’s degree or Associate’s degree in computer information systems, or related field
• 3-5 years of experience
• Excellent verbal and written communication skills and ability to interact with CPG
• Proficient in latest technology for IT systems
• Excellent analytical and problem‑solving skills
• Proficient in Microsoft Office Suite or related software
• Excellent organizational skills and attention to detail
• Excellent interpersonal skills
• Thorough understanding of IT and practical applications to support the company’s goals

Certificates and Licenses

• Microsoft Office Suite or related software

Supervisory Responsibilities

• No supervisory responsibilities for this position

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to lift 15 pounds at times
• Frequently required to stand, walk, stoop, kneel, crouch, or crawl

Benefits

• Health Benefits – Medical, Dental & Vision Insurance
• Flexible Spending Account Options
• 401K Plan
• Employer‑paid Life & Disability Insurance
• Paid Time Off
• Employee Referral Program
• Employee Assistance Program (EAP)

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties, as assigned by their supervisor.

CPG is an equal‑opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We utilize E-Verify.

Mid‑Senior level

Full‑time

Information Technology