Union ICT Service Delivery Technician

About the Role

As a CBRE Union ICT Service Delivery Technician, you will provide essential on‑site support for ICT and Engineering services within the Data Center environment. This role is on‑site in Ashburn, VA. It is crucial for maintaining the operational integrity and efficiency of critical client environments.

Ashburn, VA

• Receive, review, and complete IT equipment installation, relocation, and decommission requests within specified time frames and to industry standards.
• Provide problem‑solving support, including server reboots, backups, and visual inspections.
• Escort third‑party engineers and ensure their compliance with site standards.
• Receive, respond, and assign break and fix tickets within the agreed timeframe or escape if unresolved.
• Ensure on‑site documentation, including work‑related standard operating procedures, are created, reviewed, and updated whenever there is an instruction or process change.
• Receive, assess, and complete patching and de‑patching requests.
• Develop a good working relationship with all members of staff and client representatives.
• Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation, and decommissioning of IT equipment, and general engineering maintenance and housekeeping of the critical services.
• Ensure a safe and healthy working environment while maintaining a professional image.
• Use existing procedures to solve straightforward problems.
• Impact through clearly defined duties, and methods and tasks are described in detail.
• Deliver own output by following defined procedures/processes under close supervision and guidance.
• Follow basic work routines and standards in the application of work.