Data Center Engineer

Controller at W2

Fuel LLC and CyLogic Inc

CyLogic is looking for a sharp, reliable Data Center Engineer to help us power secure, high-performance infrastructure every day. If you’re ready to roll up your sleeves and support the backbone of modern IT, we want you on our team.

• Diagnose and solve routine problems and incidents, enhancing first-level and first contact resolution, or in conjunction with level 2 and level 3 teams.
• Installation and support of hardware including but not limited to cabling, servers, rack power and racks.
• Work with senior Data Center staff to create a knowledge base, troubleshooting scripts, and maintain known error documentation.
• Responsible for the secure operation and maintenance of Cloud infrastructure.
• Monitor, analyze and troubleshoot LAN, WAN, communications and server performance.
• Maintain security of the NOC which includes but may not be limited to maintaining key and lock control for all racks and cabinets and escorting non-employees within secure facilities.
• Respond to user requests submitted through internal ticketing systems.
• Monitor and manage systems performance and capacity.
• Monitor and track security compliance.
• Track and maintain IT inventory of all assets.
• Basic software and maintenance skills.
• Other duties as assigned.

• Technical Certificate or AS degree in Information Systems-Technology related discipline or equivalent experience.
• Basic understanding of networks, servers and data center operations.
• Customer service and communication skills with the ability to develop good working relationships.
• Ability to work in an organized fashion paying strict attention to detail.
• Ability to interpret system and event messages and alerts via monitoring tools, software applications and generated emails.
• Excellent problem solving, analytic, and communication skills.
• Active CompTIA Security+, ITIL, BICSI Certification Preferred.

• Lifting up to 50 pounds.

• Mid-Senior level

• Full-time

• Information Technology