Associate Systems Engineer - Linux & AI Automation

Company Description

Visa does not support immigration for this role

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale - tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world. Join Visa and do work that matters - to you, to your community, and to the world.

Progress starts with you.

We operate mission critical systems that enable Visa's clients and processors worldwide. As an Associate Systems Engineer, you'll join a global team that plans, implements, and supports secure, resilient endpoints and platforms-partnering closely with vendors and global support groups to deliver nimble, clientcentric solutions.

Key Responsibilities:

• Provide project management, technical advice, and handson support to client institutions and processors-consistently exceeding customer expectations.

• Coordinate projects endtoend with proper documentation keep tasks and status up to date.

• Create implementation scripts (Shell, python & more) for vendor field engineers and support teams to enable installation and activation.

• Perform remote installations of Linux systems in partnership with onsite vendor engineers.

• Work proactively with Global Support, clients, and vendors to deliver flexible solutions and resolve system problems quickly.

• Manage customer satisfaction, commitment, and expectations to high service levels handle escalations appropriately.

• Ensure deployments follow Visa security guidelines report and remediate any noncompliance.

• Communicate and collaborate cordially within a global team across cultures and time zones.

• Work with stakeholders to translate business problems into AI use cases, define requirements, and design solution architectures.

• Collect, clean, and prepare data build and train models (traditional ML and deep learning/LLMs) evaluate performance and iterate.

• Design, build, and maintain agentic workflows where LLM agents can plan, call tools, and coordinate multistep tasks (e.g., retrieval, calling APIs, writing to databases).

• Deploy models as APIs or services, integrate with existing applications, implement and tune orchestration around tools and plugins (MCPstyle connectors, functioncalling schemas, vector DBs), including prompt design, safety/guardrails, and evaluation of agent behavior. Ability to isolate and resolve critical system issues to minimize impact and downtime strong analytical judgment under minimal supervision.

• Participate in an oncall rotation to support multiple systems during offhours work evenings/weekends as needed.

• Provide weekly reporting for CMDB and BASE II records act as Change & Service Now Coordinator to ensure incidents/changes comply with ITIL and Service Now rules.

• Act as Inventory Record Coordinator to ensure accurate and timely inventory updates.

• Partner with leaders to drive continuous improvement, team efficiency, and technical upskilling.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Basic Qualifications

• Bachelors degree, OR 3+ years of relevant work experience

Preferred Qualifications

• 2 or more years of work experience
• Linux experience/shell scripting .
• 1 - 2 year of experience in development and programing in Python and Java is a plus.
• Handson experience with Service Now (Change/Incident/CMDB);
• Red Hat certification (e.g., RHCSA, RHCE) or equivalent Linux certification.
• Experience & proficiency in writing shell & python scripts and automations for infrastructure installs.
• Experience with large language models and GenAI, including prompt engineering, retrieval-augmented generation, and evaluation of LLM-based applications
• Hands-on work with agentic/LLM orchestration frameworks (e.g., Lang Chain, semantic routers, or similar) and tool-calling ecosystems (such as MCP-style connectors or function-calling schemas
• Familiarity with Visa deployment/security standards and audit/compliance processes.
• Vendor coordination and remoteinstall support across global time zones.

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a…