DC Technician, Server Break Fix IC

As an intermediate Server Break‑Fix Technician, you will be working in a Data Center on a team of Server Break‑Fix Technicians and Leads in collaboration with remote‑adjacent system admin teams. You will work a Monday through Friday 8‑to‑5 shift supporting server installation, diagnosis, troubleshooting, maintenance, and repair. You will also provide remote hand support for networking equipment and cabling. You will participate in an on‑call rotation and occasionally work after‑hours onsite.

You are expected to possess superior knowledge and experience working in Data Centers, with servers and related knowledge.

• Support a large fleet of servers and data centers for a prominent customer
• Apply an intermediate approach to diagnostic methods to troubleshoot data center equipment including servers, network switches, and peripheral devices
• Apply an intermediate approach to server repair methods
• Understand and follow the Standard Operating Procedures (SOP) and Work Instructions (WI) in the execution of day‑to‑day work
• Perform thorough documentation using the prescribed service ticket management system and OEM portals
• Perform in‑depth repair on servers (replace hard drives, memory modules, power supply, motherboards, backplanes, etc.) and other data center equipment independently
• Order, receive, and pull required parts or components accurately as specified in the SOP/WI
• Assist in the physical moving of racks and equipment as directed for special projects
• Update inventory information as specified in the process and directives
• Ensure compliance with the identified process to maintain an organized and tidy work environment
• Ensure compliance with environmental health and safety standards within the data center
• Ensure compliance with administrative directives
• Perform other tasks as directed by management

• Previous ticket system exposure, preferably Service Now
• Knowledge of computer applications preferably in the Google Workspace
• Hardware break‑fix experience, preferably in a data center environment
• Intermediate knowledge of computer applications
• Exposure to service management or ticketing system
• Effective communication and listening skills, written and verbal fluency in English
• Self‑motivated, fast learner
• Able to work independently and a proactive team‑player
• Capable of multitasking with a high level of attention to detail
• Able to safely lift and move a minimum of fifty (50) pounds