Technical Writer; Journeyman

Position: Technical Writer (Journeyman)
Job Title:

Technical Writer (Journeyman)
Job Category:
Engineering and Technical Support Time Type:
Full time Minimum Clearance Required to Start:
Secret Employee Type:
Regular Percentage of

Travel Required:

Up to 10%
Type of Travel:
Local*
*
* The Opportunity:

CACI is seeking a Journeyman Technical Writer for the Global Mission Operations Support (GMOS) contract, supporting the Department of State.

This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence.

The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

Responsibilities:

Create accurate technical documents for all infrastructure engineering and implementation activities across the CA IT enterprise

Develop detailed infrastructure diagrams for all production systems ensuring alignment with Department of State and DT security requirements

Create technical documents and diagrams for all server installation activities, including configuration specifications and deployment procedures

Document site surveys and recommendations for renovations, infrastructure components, and physical placement of equipment at all worldwide locations

Develop comprehensive project plans and schedules for all special projects, coordinating with stakeholders to ensure alignment with program objectives

Refine, execute, and maintain Standard Operating Procedures (SOPs) for deployments, reviewing them semi-annually and implementing recommended improvements

Maintain installation and upgrade schedule with weekly updates, tracking progress and communicating changes to stakeholders

Deliver deployment tracking reports for both post self-installs and those performed by installation teams, ensuring accurate documentation of all deployment activities

Develop user guides, technical manuals, and training materials to support end users and technical staff across the enterprise

Collaborate with subject matter experts, engineers, and project managers to gather information and ensure technical documentation accuracy and completeness

Qualifications:

Required:

Bachelor's degree + 4 years of experience in related fields, such as technical writing, documentation development, technical communication, or information design; equivalencies considered.

Active Secret Clearance Proven experience creating technical documentation, infrastructure diagrams, and Standard Operating Procedures (SOPs) for IT environments

Demonstrated knowledge of infrastructure engineering, server installations, and deployment processes

Strong writing and editing skills with ability to create clear, concise technical documentation for diverse audiences

Excellent organizational skills with ability to manage multiple documentation projects and maintain schedules

Desired:

Prior experience supporting federal agencies, especially the Department of State Professional certifications such as Certified Professional Technical Communicator (CPTC) or similar technical writing credentials

Experience with documentation tools (Microsoft Visio, Adobe Technical Communication Suite, Mad Cap Flare) and diagramming software

Knowledge of ITIL frameworks, project management methodologies, and experience documenting infrastructure for geographically distributed environments-What You Can Expect: A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions…