Secret-Cleared IT Service Desk Pro
Listed on 2026-10-19
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IT/Tech
HelpDesk/Support
CACI seeks a Journeyman Service Desk Technician to provide Tier I IT support for a government-focused program. You will serve as the primary contact across multiple channels, troubleshoot incidents, and escalate as needed within SLA guidelines.
You will work with Service Now and an ACD-enabled environment, contributing to knowledge base updates and process improvements to improve user experience and case resolution times.
As a Secret-Cleared IT Service Desk Pro, you will play an important part at CACI in Ashburn, VA, United States.
Take a moment to read everything above and see whether this role is right for you.
This posting is for the Secret-Cleared IT Service Desk Pro role at CACI, based in Ashburn, VA, United States.
We are looking to fill the Secret-Cleared IT Service Desk Pro position at CACI in Ashburn, VA, United States.
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