Service Delivery Technician

## Service Delivery Technician IApply:
Ashburn, VA:
Full time:
Posted Yesterday:
R0008284

The Service Delivery Technician provides direct support to and is a central point of contact for Cyrus One clients. The Service Delivery Technician answers and records calls, e-mail requests and alerts from monitoring platforms, resolves client issues, opens and takes ownership of problems and opens changes. The position also handles fulfilling the requests that are phoned or emailed in which consists of non-complex IT tasks and facility requests.
*
* What You Will Do:

*** Assembles, orders and prepares goods for shipment
* Records shipment data, including weight, charges and space availability
* Load and unload trucks
* Receives and unpacks materials and supplies
* Reports damages and discrepancies for accounting, reimbursement and record-keeping purposes.
* Responsible for managing the internal transport of materials
* Completes shipping and receiving reports
* Monitor e-mail queue and log all e-mails within the ticketing system
* Monitor ticket queue and follow-up on open tickets within designated time frame
* Assist in supply management of enclosures, cage materials, shelves, power strips, locks & keys, tools, fasteners, cabling, furniture, etc.
* Troubleshoot issues related to the critical infrastructure using test equipment
* Perform related services including, but not limited to, janitorial, inventory and internal department tasks.
* Escort Client’s customer and visitors in Cyrus One facilities
* With assistance rack/unrack equipment as per customer instructions
* Rotate tapes/exchange tapes  
** What We Are Looking For:
*** Demonstrated desire to provide the highest levels of customer service
* Cheerful and enthusiastic attitude
* Strong verbal and written communication skills
* Good problem solving, decision-making skills
* Strong PC skills including word processing and spreadsheets
* Ability to learn quickly and develop new product skills independently
* Ability to manage multiple projects and shifting workloads in a fast-paced environment
* Knowledge of ticketing system is a plus
* Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane
* Willingness to work on call rotation  
** Experience/

Skills:

*** 0-1 years customer service experience in a technology company and/or 2 years technical experience in a customer-centric company               
*
* Education:

*** Minimum education requirement of High-School diploma or GED equivalent. College degree preferred but will consider applicants with equivalent work-related experience  
** Work Environment and Physical Demands:
*** May involve lifting of equipment and supplies (up to 50 pounds).
* Considerable walking, bending and standing.
* Must be able to accomplish all physical requirements and activities applicable to the role.  
*
* Certifications:

*** None  
** Why Cyrus One?
*** Cutting-edge work — support AI, hyperscale, and cloud infrastructure for some of the world's most demanding customers
* Global scale — be part of a team operating across North America, EMEA, and APAC
* Award-winning culture — 2026 Top Workplaces USA National Award winner, recognized for our people-first environment
* Values-driven — everything we do is grounded in CARE:
Commitment, Accountability, Respect, and Excellence Career growth — a defined progression from Associate through Lead Operator and beyond, with ongoing investment in your development  
*** U.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.**
*