Senior ServiceNow Architect w​/Top Secret or DHS Clearance

InDev is seeking a Senior Service Now Architect who will serve as a technical lead and architect to design, build, and optimize Service Now workflows, integrations, and modules while guiding stakeholders on best practices, platform enhancements, and secure scaling of Service Now across the enterprise. This role will provide both hands‑on development and enterprise‑level architectural guidance for the Government Community Cloud (GCC) Service Now platform.

This role will lead projects involving Service Now implementation and innovation. Responsibilities include designing prototypes, mentoring staff, and contributing to business strategy.

• Lead design and architecture of Service Now solutions to support multiple task areas.
• Define and enforce Service Now development standards, platform governance, and security controls.
• Imagine and prototype innovative Service Now solutions with Service Now Otto and/or integrations with external AI tools.
• Ensure Service Now aligns with government standards and FedRAMP requirements.
• Work with stakeholders to define scope, gather requirements, develop the implementation roadmap, and ensure the Service Now platform design aligns with business processes and objectives.
• Oversee platform configuration, integrations, and delivery lifecycle:
  Manage build activities across dev/test/prod environments, ensure data migration and workflows are implemented according to standards, and track dependencies across work streams.
• Drive quality assurance, compliance, and transition to operations: enforce best practices, coordinate testing and UAT, manage change control, ensure documentation is complete, and support knowledge transfer and go-live readiness.
• Present Service Now roadmaps, architecture decisions, and enhancement strategies in PMRs and stakeholder meetings.
• Serve as the Service Now subject matter expert for government leadership and OIT governance bodies.

• U.S. Citizen;
  Active Top-Secret Clearance or DHS Public Trust Clearance.
• Bachelor’s degree in Computer Science, Information Systems, Engineering, Business or other related discipline.
• 15+years’experienceinmanagementandarchitectureofcomplex enterprise solutions
• 7+ years of Service Now development/architecture experience, with at least 3 years in a senior architect role supporting Service Now development work.
• Hands-on experience with JavaScript.
• Proven experience working with scoped applications in Service Now.
• Experience with Service Now Otto (including AI Agent Studio, AI Control Tower etc.).
• Proficient in cloud-based enterprise application platforms for IT services, operations, and business management.
• Experience working in agile teams.
• Proven ability to design, configure, and implement complex Service Now modules and workflows.
• Deep understanding of Service Now platform architecture, scripting, and integration methods (APIs, web services, MID servers).
• Experience supporting federal enterprise programs, with emphasis on governance and compliance.
• Strong communication skills to interact with technical teams and government stakeholders.

• Service Now Application Developer / CSA (Certified Service Now Administrator) certificates highly desirable.
• Knowledge of enterprise governance and AI/automation initiatives.
• Familiarity with Section 508, FISMA, and FedRAMP requirements.

Clearance: U.S. Citizen;
Active DHS clearance or Top Secret Clearance.

• Innovative Environment:Join a team that thrives on creativity and innovation, where your ideas are not only heard but encouraged.
• Meaningful Impact:Contribute to projects that directly impact federal agencies, driving positive change on a national scale.
• Dynamic
  
  Collaboration:
  
  Work alongside diverse experts who are passionate about pushing boundaries and making a difference.
• Agile Mindset:Embrace Agile methodologies that encourage flexibility, adaptability, and rapid growth.
• Learning Culture:Enjoy ongoing learning opportunities and professional development to expand your skill set.
• Cutting-edge Tech:Engage with the latest technologies and tools in the data integration landscape.

If you're ready to embark on a journey of innovation, collaboration, and impact, InDev welcomes you to join our team. Let's shape the future together.