Configuration Management Specialist; ServiceNow); Senior

## Configuration Management Specialist (Service Now) (Senior)
Ashburn, VA, USApply Now Find out how well you match with this jobJob :
333435

Job Title:

Configuration Management Specialist (Service Now) (Senior)
Job Category:
Information Technology Time Type:
Full time Minimum Clearance Required to Start:
Secret Employee Type:
Regular Percentage of

Travel Required:

Up to 10%
Type of Travel:
Local *
* **
* The Opportunity:

** CACI is seeking a Senior Configuration Management Specialist (Service Now) for the Global Mission Operations Support (GMOS) contract, supporting the Department of State.

This role offers a unique opportunity to enhance national security through advanced IT solutions. You will collaborate with experienced professionals in an innovative environment, guiding a high-performing team to deliver excellence.  The GMOS contract aims to provide world-class IT support by modernizing and maintaining applications and infrastructure using an integrated IT Service Management approach. Join us to make a meaningful impact on a program of national importance.

** Responsibilities:
*** Manage comprehensive tracking of shipping, receipt, installation, and deployment of all hardware and software inventory utilizing Service Now CMDB and Asset Management modules across 350+ facilities
* Direct the recording, tracking, and documentation of software license transfers during device refresh cycles and personnel changes, ensuring strict compliance with two business day reporting requirements
* Oversee maintenance and optimization of a comprehensive license data repository within Service Now tracking vendor information, licensing models, fees, and maintenance renewal dates for 50,000+ hardware units
* Plan, schedule, and conduct periodic audits of installed equipment and license assignments to ensure proper allocation, validate compliance with vendor agreements, and identify optimization opportunities
* Provide comprehensive hardware and software asset management throughout the complete asset lifecycle from procurement through disposal, ensuring software end-of-life planning integration
* Manage distribution workflows, inventory tracking, and asset provisioning processes, coordinating with Service Desk teams and technical support groups to ensure real-time CMDB accuracy
* Develop and implement Service Now workflows, automation rules, and business logic for asset management processes including lifecycle transitions, approval routing, and notification triggers
* Generate comprehensive asset management reports, dashboards, and analytics including inventory status, license utilization rates, compliance metrics, and forecasting models
* Serve as Service Now Asset Management and CMDB subject matter expert, providing technical guidance and mentorship to junior configuration management specialists
* Collaborate with IT service delivery teams, procurement specialists, and compliance officers to support audit responses, license compliance reviews, and asset reconciliation activities  
*
* Qualifications:

**
* Required:

** Bachelor's degree + 8 years of experience in related fields, such as IT asset management, configuration management, Service Now administration, inventory control, or IT service management at scale; equivalencies considered.
* Active Secret Clearance
* Proven experience with Service Now Asset Management, Configuration Management Database (CMDB), and ITSM modules including workflow development and automation
* Demonstrated leadership experience managing enterprise-scale asset management programs supporting 10,000+ users and 50,000+ configuration items across distributed environments
* Expert-level knowledge of software license management, compliance requirements, and various licensing models including perpetual,…