Operations Supervisor

Title:

Operations Supervisor

Location:

Nationwide - Onsite at government facilities

Clearance:
High Risk Background Investigation

Schedule:

Due to the nature of law enforcement work and operation, position may require occasional support outside of core working hours, as well as intermittent weekend support, mission dependent

Salary: $55,000 - $85,000 / Annual

** Contingent upon Award

When you make the decision to join KACE, you are choosing to work alongside talented professionals that have one thing in common; the passion to make a difference! KACE employees bring their diverse talents and experiences to work on critical projects that help shape the nation's safety, security, and quality of life. The desire to have a career that is purposeful and forward thinking is woven into every KACE employee… it’s The KACE Way.

KACE employees are purpose driven, forward focused, open-minded, trustworthy, and invested. The KACE Way is our commitment to our employees, to our customers, and to our communities. Join KACE and make a difference!

The Operations Supervisor oversees day-to-day program activities to ensure efficient workflow, compliance with contract requirements, and consistent delivery of high-quality services. This role provides direct supervision to frontline staff, supports workload planning, monitors key performance indicators, and ensures that operational standards and timelines are met.

• Supervise and support assigned staff, including task assignment, performance monitoring, and workload balancing
• Maintain operational schedules and ensure timely completion of tasks and deliverables
• Review work outputs for accuracy, quality, and compliance with procedures and contract specifications
• Support onboarding, coaching, and training of team members
• Track KPIs, production data, and workflow volumes to identify trends and staffing needs
• Coordinate with program leadership to resolve challenges and improve processes
• Escalate complex issues, delays, or risk areas with recommended solutions
• Ensure staff adhere to federal, contractual, and organizational confidentiality and security standards
• Execute the quality control program, and monitor work to ensure all requirements are met and the quality and quantity of work is as expected.
• Formulate administrative and technical procedures (to include quality control spot checks) to troubleshoot workflow issues and to improve quality and timeliness.
• Perform additional duties as assigned.

• Associate or Bachelor’s degree preferred
• Two (2) years of experience in operations, supervision, or team leadership required; federal contract environment preferred
• Strong leadership and communication skills, oral and written
• Proven ability to coach and supervise employees in a fast-paced environment
• Experience with performance tracking, scheduling, and workflow management
• Ability to manage confidential and sensitive information with discretion
• Excellent communication skills
• Strong organizational and prioritization skills
• Ability to grasp and understand the organization and functions of the customer
• Intermediate skills with the Microsoft Office suite of applications (Excel, PowerPoint, Word), and other common software applications and databases, advanced skills preferred
• Lead by example, maintain a professional disposition under extreme pressure
• Ability to multitask and consistently deliver the highest quality of work and customer service

• Must be a U.S. Citizen
• Residency requirement - 3 consecutive years in the last 5 years
• Favorable credit check for all cleared positions
• Successfully pass a background investigation including drug screening.

• Medical, Dental, and Vision Benefits
• HSA & FSA
• 401(K) Retirement Savings Plan
• Life and AD&D Insurance
• Disability Insurance
• Pet Insurance

• Prolonged periods of sitting, reviewing digital case files, financial documentation, and investigative records.
• Frequent computer and phone use to coordinate with field personnel
• Ability to communicate clearly — verbally and in writing.
• Occasional…