Project Manager; Non-Technical

Metro is reinventing the customer experience through modern digital products, smarter fare solutions, and customer-focused technology. As our Project Manager (Non-Technical), you will deliver strategic projects that improve how customers plan trips, manage accounts, access service information, and pay for transit. Partnering with teams across the Authority, you will help deliver major initiatives from mobile apps and web modernization, to digital fare products and other technology-enabled customer experiences that impact millions of customer interactions each year.

If you thrive in complex environments, enjoy bringing teams together to solve challenging problems, and are passionate about improving the customer experience through technology, we'd love to hear from you.

The Project Manager (Non-Technical) conducts research and gathers data from various sources in response to inquiries from internal and external entities and keeps department leadership appraised on matters that may have an impact on the delivery of the department's mission. The incumbent provides strategic support, guidance, and management for a broad range of projects to include program and policy assignments pertinent to the mission of the department.

The Project Manager (Non-Technical) ensures the existence and operation of management systems for the purpose of organizing data/information that facilitates the planning, development, direction, management, analysis and implementation of assigned project/programs within the specific department. The incumbent develops, monitors, and coordinates viable strategic activities and programs to enhance organizational management/development opportunities. The incumbent also addresses sensitive and confidential matters on a daily basis.

• Performs a wide range of project, programs and policy development duties, including conducting detailed issue and data analyses, framing recommendations and options for executive consideration, developing detailed project and program plans, leading project and program implementation efforts and assessing impacts and results.

• Oversees all aspects of a project over the entire project life‑cycle. Sets deadlines, assigns responsibilities, monitors and summarizes progress of project in order to affirm a precise delivery timeframe.

• Develops in-depth familiarity with functional/business scope and project objectives.

• Develops, coordinates and monitors the implementation and effectiveness of viable strategic plans pertaining to assigned projects or programs.

• Reviews and responds or coordinates responses to high‑profile, complex, and politically sensitive executive correspondence, including inquiries from federal, state, regional, and local government officials, Board of Directors, and the general public.

• Assists in the development, implementation and oversight of departmental policies, procedures and policy instructions, regulations, goals, long‑range strategies, and outreach initiatives.

• Serves as liaison between offices within or outside of the department to ensure expeditious resolution to issues and provide necessary resources to appropriate customers.

• Develops, implements, and executes strategies, processes, and best practices which effectively address Authority‑wide business goals.

• Responsible and accountable for developing and submitting a realistic and reasonable project budget and for issuing appropriate progress reports as required to record the project's advancements or delays. The report shall include a register of completed tasks, all payments issued and any problems causing delays, redirection of focus or that impacts project delivery timeline or…