Service Field Team Supervisor; HE

Service Field Team Supervisor (Full-Time Position located in Ashburn, Virginia) Company Profile:

Serving the Critical Power & Energy Management Industry, Hanley Energy is a fast-paced and rapidly expanding company with strong customer focus. We are a multi-award-winning global innovator, delivering mission-critical and energy-efficient solutions that help our clients to reduce energy costs, ensure 100% up-time and optimize their operational competitiveness. We offer a comprehensive range of critical infrastructure products and services that encompass electrical design, software controls, lifecycle management, service & maintenance, consulting and training.

Our approach is to develop long-term partnerships with our customers & vendors, ensuring excellent service coupled with cost-effective technological solutions.

Role:

With a global customer base and offices across the United States, Ireland, Australia, Europe, South Africa, and the Nordics we are looking for someone to join our Service Team as a Full-Time Field Team Supervisor. Based between our US Headquarters in Ashburn, Virginia, and on-site in the Virginia Region, the successful candidate will be adaptable, practical, and comfortable operating in a fast-paced field service environment where priorities can change quickly.

They will be capable of managing multiple tasks at once, coordinating with technicians, customers, and internal teams, and maintaining a professional, approachable, and customer-focused manner whether on site, face to face, or communicating by phone or email.

Responsibilities will include:

Operational Focus Leading Hanley Energy’s Field Service Team to ensure a consistent technical approach to Hanley Energy’s field service activities, while maintaining accurate records to support efficient tracking and reporting that meets established Service Level Agreements (SLAs).Overseeing Field Service Team workloads, field resource availability and operational challenges; working closely with the Service Office Manager and Service Coordinators to schedule and coordinate service-related activities;

and proactively communicating any resource constraints or operational risks that may impact Service delivery.

Working closely with the Service Office Manager and Service Coordinators to support the Service Department’s on-call rota, ensuring appropriate Field Service resources and technical capabilities are available to provide 24/7/365 emergency coverage within established Hanley Energy SLA requirements.

Providing regular feedback to the Service Office Manager on Field Service resource capacity,technical competency, training requirements, operational challenges and emerging customer requirements to support effective regional planning.

Supervising and guiding the troubleshooting and completion of maintenance activities, both within and outside of normal office hours, while also ensuring all safety procedures are adhered to while performing all work.

Driving ownership, accuracy and timely completion of field service documentation and records within the Field Service Team, including work orders, service reports, technical records and required site documentation, while working with the Service Coordinators to ensure information is accurately maintained throughout the service lifecycle.

Collaborating with the Technical Training Department to use field experience to shape training objectives and strategies for the wider Field Service Team. This includes overseeing the development of training materials and driving participation in regular training and development activities across the Service Team.

Working closely with Hanley Energy’s various teams to resolve recurring or longstanding technical issues, support RCA activities, and develop methods…