Porter, Customer Service​/HelpDesk

With guest satisfaction at the forefront of what we do, you will ensure our guests receive a warm welcome and the highest customer service as soon as they step foot through our doors. Your main responsibility will be to provide ultimate customer service to guests and ensure the highest standards of customer care are maintained in line with company standards. Other responsibilities include;

• Checking in guests on arrival and complete the correct registration procedure including providing tours and explaining the welcome pack.
• Supporting both the Reception team and other areas to ensure that all guests are supported during their stay or visit.
• Demonstrating great customer service and ensuring you are polite, friendly and helpful at all times when interacting with guests and colleagues.
• You will have a high attention to detail, be available to work evenings and weekends and thrive working within a customer focused environment.
• Taking part in regular fire drills to familiarise self with the systems and procedures, to ensure that team are refreshed every 6 months and Night team every 3 months.
• App technology for shifts.
• Free parking [Eastwell Manor, Forest Mere, Henlow, Motram Hall, Springs, Tring and the College only].
• Professional Uniform
  Up to £12.71 per hour