Desktop Support Engineer

Overview

Are you ready to take ownership of delivering exceptional technical support across a fast paced and growing organisation?

Our IT team is looking for a Desktop Support Engineer to provide 2nd line support from our Ashby office. This hands-on role is key to ensuring our systems, applications and hardware operate efficiently, securely and reliably for colleagues across multiple sites.

This is an office-based position with occasional travel across the UK to support our operations and project activity.

WHAT ARE YOU GOING TO DO?

• Reporting into the Global Business IT Specialist, you will provide 2nd line support across a range of applications, devices and systems. Ensuring that incidents are resolved quickly while reducing recurring issues. You will support internal projects and new business implementations, offering technical advice to ensure smooth delivery and minimal disruption.
• You will also be responsible for creating and maintaining accurate technical documentation, supporting system updates and assisting with ongoing IT initiatives. This role requires a proactive approach, indentifying improvements, maintaining service levels and ensuring that all users receive a consistent, high quality support experience.

WHAT ARE WE LOOKING FOR?

• The ideal candidate will have proven experience in 2nd line IT support, with strong troubleshooting skills and solid understanding of IT infrastructure components, including networks, applications and security protocols. You will be comfortable working independently as well as collaboratively with colleagues across multiple sites. You will bring the ability to communicate technical information clearly to non-technical users, produce accurate technical documentation and contribute to wider IT projects when required.

WHAT DO WE HAVE TO OFFER?

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands.

There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.

ABOUT TOMORROW

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