Customer Service Advisor; French Speaking

Blue Arrow is a leading employment and staffing agency in the UK, renowned for its comprehensive recruitment solutions. We are seeking a Customer Support Agent (French Speaking) to work at a prestigious client in Ashby on a 6 month contract. Our client is a leading global provider of specialized visualization, sales, manufacturing and content software and solutions for the retail, design and manufacturing industries.

Ashby De La Zouch - Hybrid role

£15 an hour

Monday to Friday 07:30 - 16:00

Immediate start after successful interview process.

• Offer comprehensive support via phone, email and remote access to customers
• Provide technical support (hardware and IT/Server/Network related) to customers
• Work on the support task list in Zendesk
• Define, report and follow up on issues, and document solutions in Zendesk to keep track of history and statistics
• Report news or issues in team meetings or to the Team Leader
• Report product errors in internal tools in English
• Participate in team meetings and share knowledge and information

• Ongoing or complete bachelor's degree in IT or related fields preferably
• Experience with in a customer service role
• Experience with remote support tools
• Experience with CRM or ticket systems preferably
• Must be fluent in English and French
• Able to work flexible hours. The role will initially be Monday - Friday but may extend Weekends later in the year
• Experience with databases (Preferably with SQL)

Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.