Project Implementation Manager CEVA Lead Logistics​/PL

At CEVA Lead Logistics, we are providing customers with outstanding Visibility and Control across their entire Supply Chain. Our operations experts located across the globe in our Control Towers provide services around Supplier and Order Management, Transport Planning and Monitoring, as well as managing performance and freight cost.

Reporting to the Global Head of Business Solutions, the CLL Regional Implementation Project Manager will be responsible for leading and coordinating project activities, such as onboarding of new CEVA Lead Logistics / 4PL customers as well as extensions of existing business scope and CEVA internal improvement projects.

Act as the Project Management / PMO lead for Ceva Lead Logistics projects, applying CEVA project methodology and being responsible / accountable for:

• Project Planning: establish detailed project plans, including resource and project budget planning
• Project Controlling and Project Quality Assurance: monitor project activity on task level, ensuring project deliverables are met on time, in full and at cost
• Project communication: provide regular project reporting, govern regular project steering calls, including escalation of persisting issues and the definition / execution of action plans
• Project Change Management:
  Identify and manage changes to both project framework as well as project scope. Document and communicate changes and with affected stakeholders to define appropriate actions

• Scope and Requirements Definition: lead customer workshops to define Business Requirements, establish related documentation and ensure proper document sign-off by all involved stakeholders
• Operational Design and Standard Operating Procedures: liaise with involved CLL departments to translate business requirements into operational processes as well as IT / system requirements. Coordinate the creation of all necessary documentation (SOPs, Work Instructions) with the involved operational and product development / IT teams
• Operational and HR ramp-up: establish resource and ramp-up planning with involved operational and HR departments, prepare and manage training plans, oversee training activities
• End-user testing: supervise the setup of testing plans, ensure all business requirements are properly tested during UAT and signed off
• Ensure traceability of requirements from original customer agreement and scope until operational Work Instructions and end-user testing Go-Live and Rollout: align rollout planning with customer and all involved CEVA stakeholders, provide go-live support to operations and coordinate mitigation activities where required, ensure structured and documented project handover to operations after operational stabilization
• Act as primary contact for customer’s project organization
• Liaise regularly with project team on customer side to ensure project milestones, timelines and deliverables are met on both sides, jointly manage project risk assessment and mitigation plans with customer organization
• Organize and lead regular joint project reviews and steering committee meetings with CLL and customer’s project organization to keep all stakeholders updated on project progress
• Act as primary contact for customer questions, manage escalations and change requests with regards to both project framework as well as project scope and deliverables

• Coordinate with CEVA IT and Product Development teams to define and correctly reflect IT project tasks and deliverables in the overall project planning
• Liaise with IT teams during business requirements gathering to ensure all IT requirements are correctly captured and documented and being translated into technical specifications
• Monitor IT configuration during build phase to ensure technical deliverables are achieved on time and in budget

• In alignment with CLL internal stakeholders (Operations, Business Process Excellence, Contract Management etc.) identify potential for improvement and standardization in operational processes and within operational IT solutions
• Manage the implementation of selected improvement…