Senior Application Support Engineer

A Senior Application Support Engineer is sought to join an innovative technology team in Ashby-de-la-Zouch, Leicestershire, contributing to the support, maintenance, and continuous improvement of customer-facing platforms and cloud-based infrastructure.

The Senior Application Support Engineer, Ashby-de-la-Zouch, Leicestershire, will be expected to develop your understanding in the field, learning from peers and senior engineers in technical areas and industry best practices.

• Support day-to-day operation of production and internal platforms, ensuring high availability.
• Monitor system performance, investigate alerts, and resolve technical issues.
• Assist with deployments, upgrades, patching, and environment configuration.
• Administer Microsoft Azure environments, including VMs, Azure SQL, App Services, and storage.
• Maintain Windows and Linux server environments, including user access and system configurations.
• Support database environments including Microsoft SQL Server and Azure SQL.
• Troubleshoot application and system integrations using logs, APIs, and diagnostic tools.
• Support messaging and integration technologies such as MQTT and connected systems.
• Participate in incident management, triage, and resolution across customer-facing systems.
• Manage support tickets, ensuring clear communication and timely resolution.
• Develop and maintain automation scripts using Power Shell, Python, and SQL.
• Support security best practices including patching, access control, and vulnerability management.
• Maintain technical documentation, including procedures, configurations, and troubleshooting guides.
• Contribute to continuous improvement initiatives and operational efficiency enhancements.

• Extensive experience in application support, infrastructure, or systems engineering roles.
• Strong experience with Microsoft Azure administration and cloud environments.
• Experience with Windows Server and ideally Linux system administration.
• Strong knowledge of Microsoft SQL Server and/or Azure SQL.
• Experience with scripting (Power Shell and/or Python).
• Understanding of networking fundamentals (DNS, VPNs, firewalls).
• Experience supporting live production systems and resolving complex issues.
  
  Strong troubleshooting, analytical, and problem-solving skills.
• Excellent communication skills with the ability to work across technical and non-technical teams.
• Desirable:
  Experience with containers, MongoDB, MQTT, IoT systems, or AI-driven tooling.