Meetings and Events Client Operations Manager

Meetings and Events Client Operations Manager

Ashby-de-la-Zouch, United Kingdom

Job Title: Meetings and Events Client Operations Manager

Brand: Emota

Location: UK:
Ashby-de-la-Zouch or Manchester (min 2 days a week from nearest office with the remaining 3 days able to be worked remotely)

Reporting to: Director of Meetings and Events

Direct report(s): None

You will support the Director of Meetings and Events with process to ensure adherence to client and internal processes and quality of delivery.

On-site travel to live events is minimal.

We offer a comprehensive benefits package to you including volunteer days, enhanced annual leave with an option to buy/sell, company pension, life and health insurance and many other benefits.

Project and Operational Support:

· Updating and maintaining client standard operating procedures to support the team with quality and understanding of client requirements

· Supporting the Director of Meetings and Events and Project Directors to ensure team's adherence to all client and internal policies, including compliance, financial and auditing

· Identifying any delivery issues and training needs

· Supporting with health care practitioners compliance reporting

· Work with the Operations Manager to review team resourcing needs

· Open to travel to 1-2 main events per year (UK or international) to stay close to project work, team delivery and better understand client needs

· Support the Director of Meeting and Events and Project Directors with the review of project budgets and final reconciliations and update financial systems to ensure accuracy

· Support with cost savings reporting, per client processes

· Assistance in maintaining Procim/Tact Plan and Cvent platforms

· Assistance in managing invoicing and client deadlines

· Oversee the financial tracking of all events and conduct regular 'health checks' to ensure positive cash flow through the bi-weekly reports

· Ensure compliance with company and client invoicing processes and aged debt

· Play an active role in the maintenance of Procim within the account and how it works alongside client specific requirements

· Support in Hub Spot

Client Operations:

· Become a subject matter expert on client platforms and processes

· Support Director of Meetings and Events in provision of metrics for clients to demonstrate compliance with master service agreement requirements and for business reviews

· Support the Director of Meetings and Events with gathering of data for request for proposals

· Comply with all company and client procedures, including those relating to Health & Safety

Staff Development and Management:

· Support the onboarding of new hires into the team

· Support the Director of Meetings and Events and Project Directors in the identification of training needs for the team and maintain team training records

General:

· Understand, apply and promote our mission, vision and values

· To shape and prioritise own workload to meet goals and deadlines

· Be an ambassador for the agency

• Work with other departments – e.g., IT, Finance and People Services
• Apply and share a full knowledge of our range of services
• To keep up to date with trends in your client industry sector and the meetings and events industry, by reading trade journals and attending relevant forum
• Autonomous in your daily role

· Attendance and contribution at team and company meetings

· To be mindful of environmental sustainability in all aspects of your role and incorporate this mindset in your approach

· Meetings and Events experience with 6+ years' corporate meetings and events experience within an agency setting

· Experience managing event budgets from initial budget, through revisions and reconciliation

· Financial…