Revenue Services Specialist

## Revenue Services Specialist Apply:
Randolph County, NC:
Full time:
Posted 8 Days Ago:
End Date:
October 23, 2026 (5 days left to apply):
JR-125852
** Agency
* * Dept of Natural and Cultural Resources
** Division
* * Zoological Park
** Job Classification Title
** Administrative Specialist I (S)
** Position Number
**** Grade
* * NC08  
** About Us
** The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program.

These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit (Use the "Apply for this Job" box below). We encourage you to apply to become a part of our team.  
** Description of Work
** Join the North Carolina Zoo during an exciting period of growth as we prepare for the opening of Asia! We are seeking two new Revenue Services Specialists to join our Revenue Services Office.  These positions support the operational functions of the Revenue Services Office through advanced transactional work, customer service, and accurate documentation in both cash operations and reservations. These positions prepare and verify daily deposits, assist with change fund distribution, process reservation requests, and maintain customer account information and calendars.

The Revenue Specialist performs detailed data entry and reporting in POS and reservation systems, resolves routine customer issues, and ensures the accuracy of revenue and reservation records. This role is cross‐trained to work in both functional areas as needed, supporting workflow continuity across the unit. These positions contribute directly to safeguarding Zoo revenue and delivering reliable, customer‐focused administrative services.

Key Responsibilities:

• Prepare and verify daily cash, check, and credit card deposits and assist with distribution of change funds to Zoo revenue locations.  
• Support group and individual reservation activities by processing incoming requests, maintaining calendars, and ensuring accurate customer account information.  
• Provide customer service by responding to inquiries related to payments, reservations, scheduling, and account changes.  
• Enter, update, and verify data in electronic systems, ensuring accuracy in records and documentation.  
• Assist with resolving routine transactions or reservation issues and escalating complex matters to Lead or Supervisor.  
• Maintain organized files, reports, and documentation related to revenue and reservation operations.  
• Support reservations operations as needed to support workload and staffing demands.  
• May assist with training seasonal staff and provide routine operational guidance when a Lead is not present
** Knowledge

Skills and Abilities

/Management Preferences
***
* Please note:

Job postings close at 11:59:59 p.m. the night before the listed Posting End Date above.*
* ** Recruitment Range:
$39,244 - $42,000
**** To receive credit for your work history and credentials, you must provide the information on the application form. Any information omitted from the application form, listed as general statements, listed under the text resume section, or on an attachment will not be considered for qualifying credit.
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