IT Services Manager

Agency Dept of Natural and Cultural Resources Division Zoological Park Job Classification Title User Support Manager II (NS) Position Number  Grade DT11

The North Carolina Department of Natural and Cultural Resources (DNCR) enriches people’s lives through education and stewardship of North Carolina’s natural and cultural resources. DNCR manages over 100 locations across the state, including historic sites, museums, state parks, trails, aquariums, the North Carolina Zoo, the Library of North Carolina, the State Archives, the North Carolina Arts Council, the African American Heritage Commission, the American Indian Heritage Commission, the State Historic Preservation Office, the Office of State Archaeology, the Highway Historical Markers program, the North Carolina Land and Water Fund, and the Natural Heritage Program.

These programs and places unite North Carolinians, create a shared identity, and provide common ground. For more information, please visit www.dncr.nc.gov.

Join the North Carolina Zoo during an exciting period of growth as we prepare for the opening of Asia! The North Carolina Zoo is seeking to hire an IT Services Manager. The IT Services Manager serves as the senior IT authority for the North Carolina Zoo, providing strategic leadership, oversight, and coordination of technology operations, planning, and service delivery.

• Provide strategic leadership for the Zoo’s technology program, including development of IT plans, modernization strategies, and alignment with DNCR/NCDIT requirements.
• Oversee IT operations including user support, infrastructure reliability, cybersecurity compliance, hardware lifecycle planning, and technology procurement.
• Lead and manage IT projects such as system deployments, upgrades, network improvements, and process enhancements.
• Supervise IT Services staff, establish performance expectations, promote cross training, and ensure consistent delivery of high quality technical support.
• Serve as the Zoo’s primary representative in DNCR/NCDIT discussions involving enterprise systems, standards, cybersecurity, and operational coordination.
• Collaborate with Zoo leadership and operational divisions to assess technology needs, identify improvements, and ensure IT services support organizational priorities.
• Maintain vendor, contractor, and agency relationships to support infrastructure, applications, and specialized Zoo technology systems.

• Bachelor’s or Master’s degree in information technology, computer science, information systems, cybersecurity, or a related field.
• Demonstrated leadership experience overseeing IT operations, user support teams, or infrastructure services in a multi‑site or complex environment, along with project management experience including planning, coordination, and delivery of IT implementations or upgrades.
• Experience developing IT strategic plans, technology roadmaps, or multi‑year modernization initiatives.
• Strong knowledge of cybersecurity frameworks, compliance requirements, and best practices for safeguarding systems and data.
• Experience working with enterprise IT organizations such as DNCR, NCDIT, or other state/local government technology entities, as well as managing vendor relationships, IT service contracts, or procurement of technology systems and infrastructure.

Typical work schedule is Monday-Friday, 8am-5pm. Must be able to work weekends, holidays and after regular work shifts. Required to participate in the zoo's occupational health program. Must have a valid driver’s license issued from within the United States or be able to obtain one within 90 days of employment. This position is deemed eligible…