Assistant General Manager

North Carolina Zoo, 4401 Zoo Parkway, Asheboro, North Carolina, United States of America

Posted Friday, January 9, 2026 at 5:00 AM

SSA Group at North Carolina Zoo is looking for a talented Assistant General Manager to join our team!

All applications should be submitted within 7-days following posting of the job; applications will be prioritized based upon time submitted and may not be reviewed beyond this time. The employer reserves the right to shorten or expand this timeframe as necessary to the job scope.

Who are we :

SSA Group works with zoos, aquariums, museums, and other cultural attractions on integrating dining, retail, admissions and more. We increase revenue opportunities for partners across the United States. With 50 years in the business, SSA has refined the basics while pioneering better ways forward. With pillars of focus like sustainability, inclusivity, and innovation, SSA is transforming the cultural attraction industry.

SSA was built by families, for families, with a family’s sense of love and dedication. We don’t just rely on the best practices in our industry, we customize best practices for each partner to set the bar higher and higher, always. We do all we can to further the mission of our partners because their guests and the communities they serve,deserve it.

Reports to: General Manager

• Coach, supervise, direct all department managers so operational needs (financial, staffing, product, merchandising, client expectations, etc.) are met on a daily basis.
• Schedule management personnel as necessary.
• Assist designated management team or individuals in developing training standards for alcohol service, customer service, safety, harassment, etc.
• Work with Executive Chef, Retail Operations Manager and Buyer to track, maintain and budget inventory and Cost of Goods (COG) as necessary.
• Work closely with General Manager regarding client relationship, maintain professional communication and display support when necessary to client.
• Support General Manager in oversight of all departments (or as assigned), responsible for coaching and documentation of management and operations.
• Remains knowledgeable of and manages in accordance with all applicable local, state and federal laws.
• Maintain a clean, safe and organized work environment.
• Uphold and demonstrate a complete understanding of company policies and procedures.
• Forecast weekly sales, complete and maintain sales analysis monthly sales with GM.
• Manage payroll and controllable profit within established guidelines. Meet payroll budget percent expectations by being strategic with coverage, on-call shifts, etc; in management of Department Managers.
• Set precedent to achieve Sales, Per Cap & Controllable Budget.
• Minimize controllable costs associated with the operation. Continually strategize with GM on revenue avenues, areas of opportunity.
• Perform the steps of SSA EXTRA Guest Service to ensure a memorable experience for every guest and client. Engage with Department Managers on ensuring EXTRA Guest Service at all levels of team.
• Oversee, support and assist in driving operational systems, processes and policies in support of organization’s mission, business needs, client & SSA expectations.
• Ensure the unit is compliant with company policies and standards;
  Ensure compliance with all health and safety regulations, laws, and policies.
• Determine appropriate level of operation on daily basis based on weather, events, client needs, etc.
• Support GM and Unit Controller in monthly safe audit.
• Interact with the facility personnel to obtain operational needs (security, cleaning, maintenance, etc.)
• Develop new and innovative operational items in all departments.
• Assist with construction or renovation plans and their execution as designated by GM.
• Audit Worker Compensation Compliance.
• Promote an inclusive & supportive approach at the Unit.
• Assure editorial role on all unit publications (newsletters, calendars, memos, etc.)
• Ensures unit strives to be an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching…