Social Work Supervisor III - Child Protective Services

Social Work Supervisor

The primary purpose of this position is to lead a staff of social workers to provide child protective services as outlined in federal, state, and local laws, regulations, rules, and policies.

Work involves the supervision of a staff of social workers that conduct child welfare operations in accordance with the North Carolina Child Welfare Policy and applicable state statutes. Employee assigns cases to subordinates, coordinates workflow operations, and supervises staff through various leadership and management activities including, but not limited to, case review and consultation which requires the provision of substantial and recurring technical direction.

Employee is responsible for staff training, resolving problems, ensuring proper and timely initiations, ensuring staff complete thorough assessment with on-going consistent contacts, and ensuring timely and appropriate case decisions with all things documented in real time. Employee provides input to higher-level management on administrative, personnel, and budget issues. The supervisor is responsible for ensuring that applicable laws and policies are adhered to and that competent and ethical services are being provided by the staff.

The supervisor is a part of the agency's management team and participates in goal development, planning, and implementation of activities focused on accomplishing the goals. The supervisor provides leadership, training, coaching and disciplining of personnel.

Planning:
Work involves reviewing program objectives and service delivery needs with staff and formulating specific goals and objectives for the assigned program area. Employee provides input to higher-level management on short-range planning needs for unit and specific program of assignment.

Organizing and Directing Work:
Employee provides leadership by modeling excellence and displaying effective leadership skills that align with agency core values. Employee assigns cases to staff and maintains workload balance. Employee makes changes in work procedures to meet program demands and presents recommendations to management on issues which impact on programmatic goals, objectives and policies. Employee reviews statistical data to evaluate effectiveness and timeliness of work by assigned staff.

Employee establishes performance expectations for staff based on current policies, procedures, and program standards. The Social Work Supervisor conducts and participates in meetings with unit staff, program team, established committees, community partners, and state program representatives to communicate, train, inform, solve problems, and promote cooperation with other units, agencies, and officials.

Budgeting:
Employee may manage a small unit budget necessary for staff administrative expenditures including, but not limited to approving expenditures from the Child Protective Services fund.

Training:
Employee provides orientation to new employees, on-the-job training for staff, and makes arrangements for staff to receive formal training when required and/or offered.

Setting Work Standards:
The supervisor must clearly outline performance expectations with staff and ensures that county, state, and federal laws, policies, rules, and regulations are followed. Employee explains and implements changes to processes, procedures, tools, programs, and/or policy as necessary.

Reviewing Work:
Employee monitors the work of subordinate staff through measured outcomes, case reviews, progress reports, conferences and informal discussions to assure compliance with operational standards and established policies.

Counseling and Disciplining:
Employee discusses problems with staff and issues initial oral warnings for disciplinary action.

Performing Other Personnel…