Permit Facilitator

The City of Asheville is excited to hire a full-time Permit Facilitator to join the Development Services Department. The purpose of this position is to perform intermediate technical work analyzing, expediting, and processing a variety of information and data relating to the approval and issuance of construction-related permits at the City of Asheville's Permit Application Center.

• Assist customers both in person and on the telephone by answering technical questions related to the permit process, contractor licensing, fees, and other requirements.
• Processes permit applications in consultation with applicants and other individuals and sources.
• Gathers information on property identification (addresses and ownership) in the processing of building, electrical, mechanical, plumbing and other permits using location books, maps and data on the computer.
• Searches location and criteria of properties using GIS.
• Enter planning applications information into permitting software system.
• Reviews permits to verify completeness and coordinate permit data and approvals with other divisions, departments and agencies; ensures that all permits are issued to satisfy departmental requirements, local and state laws; and, processes plans for submission to other divisions for approval.
• Coordinates and processes special approval processes such as certificates of compliance/occupancy, temporary utilities, temporary occupancy, and ABC permits.
• Schedules inspections.
• Issues permanent Certificates of Compliance.
• Stores and disposes of permits, plans, and related files in accordance with the State Records and Retention Schedule.
• Assists the Plans Reviewers with plan intake.

• Performs other similar duties as required

We know your time is valuable. Applicants who meet the following minimum requirements or have comparable experience and/or education will be considered:

• Associate degree or two-year technical college, with some customer service and permitting experience; or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job.

• None required, but a Notary Public is a plus.

Applicants with equivalent experience and/or education may be considered

Persons of all genders and races are encouraged to apply.

Work Schedule:

Monday - Friday, 8:30 AM - 5:30 PM (40 hours per week)

• Advanced knowledge of procedures and practices to analyze and resolve unusual or difficult problems.

• Ability to read and understand basic workplace data, such as simple forms, tables, graphs, schedules, etc.
• Ability to conduct research on existing internal policies and procedures
• Ability to compile data into a formal report or recommendation shared with others and often verbally presented.
• Ability to think creatively in all areas for the purpose of increasing efficiency and effectiveness.
• Ability to communicate effectively in spoken and written form.
• Ability to research program documents and narrative materials, and develop reports from information gathered.
• Ability to analyze situations to pinpoint problems and assist with solving problems or identifying sources of obstacles.
• Ability to develop and maintain effective working relationships as required by work assignments.
• Ability to work independently with limited supervision.
• Ability to analyze and interpret policy and procedural guidelines and to apply this understanding to tasks.
• Ability to bring resources together to resolve a problem or provide a solution.