Driver License Examiner at NC Department of Transportation

The Challenge

Be a part of the State you love! Join the Asheville Driver License Office team and make a difference.

In this role, you will:

• Be the face of DMV and help us reduce our wait times while improving customer service in a high volume environment.
• Administer driving eligibility tests.
• Evaluate customers applying for classified Driver Licenses, Commercial Driver Licenses, Learner's permits, and .
• Confirm customer's knowledge of NC Motor Vehicle laws, identification of road signs, checking vision and observe/evaluate driving skills by riding with customers in their personal vehicle on a road test in all types of weather.
• Serve as a public advisor identifying possible health concerns with drivers.
• Advise customers of other available service programs.
• Help us reduce wait times and deliver excellent customer service.
• Ensure customer and court-ordered data is entered accurately into our reporting system.

• Experience explaining policy, procedures, and/or laws to customers or the public.
• Excellent customer service skills with diverse customers.
• Friendly, enthusiastic, and enjoy serving customers.
• Skills to enter data into our online databases and be a quick learner of our systems.
• Good decision making skills to evaluate information, research, report and make determinations for action.
• A collaborative team player skilled at working out solutions.
• Good typing skills and experience writing communications.
• A Driver's License with no more than 5 active points and no suspensions/revocations within last 10 years in any state.
• Experience with cash collection and disbursement is helpful.
• Flexibility to travel during the day and overnight on short notice.
• Ability to attend, complete, and pass a certification training requiring overnight stay Monday‑Friday for 4‑7 weeks.

• We will conduct a background check with an associated fee.
• A typing test may be administered at your interview.

• High School/GED diploma, and
• 2+ years of clerical, administrative, or paraprofessional experience solving customer issues involving interviewing and explaining detailed information; or
• An equivalent combination of training and experience.