Guest Experience Associate

Description

Our Asheville Auto Camp location is Opening Soon! We anticipate starting New Hire Welcome Orientation the week of January 19, 2026.

Do you love to create delight through design and attention to detail? Are you a Mac Gyver who always finds a way to get it done? If so, then we invite you to apply to Auto Camp to join our adventure.

Auto Camp is seeking a Front Desk Associate to greet and welcome guests to Auto Camp and helps to make them feel comfortable in the environment. The person in this position will check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to ensure total customer satisfaction.

Auto Camp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world’s top outdoor destinations – we call it Outdoor Hospitality.

Sound good? We’d love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too.

• Greet and welcome guests by speaking in a warm, friendly and courteous manner.
• Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
• Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to Auto Camp’s policies.
• Collect and distribute messages for guests.
• Pre-register, block and take same day reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Resolve guest complaints and assist with inquiries that relate to Auto Camp’s services, events, directions, local attractions, etc.
• Assist in solving billing discrepancies.
• Perform cancellations according to procedures.
• Perform any other duties as requested by Supervisor.
• Drive passenger shuttle.

• Ability and comfort in working with cloud based applications; knowledge of Google Suite products preferred.
• Strong relational skills.

• Required:
  
  customer service background.
• Required:
  Clean driving record for the past 5 years.
• Preferred: college degree in hospitality, business administration or similar.
• Five year clean driving record strongly preferred.

• Be well groomed and have a keen sense of style and an appreciation for good design.
• Practice thoroughness and an attention to detail.
• Possess excellent and attentive customer service.
• Be like a Mac Gyver, and able to find solutions when issues arise.