Reservations Assistant; Associate

Position: Reservations Assistant (Associate)
Overview

Join to apply for the Reservations Assistant (Associate) role at Billy Graham Evangelistic Association

Is God calling you to ministry?

For over 70 years, The Billy Graham Evangelistic Association (BGEA) has proclaimed the Gospel through its various ministries. Whether you work at our headquarters in Charlotte, North Carolina, the Billy Graham Library in Charlotte, North Carolina, the Billy Graham Training Center at the Cove (BGTC) in Asheville, North Carolina, Blue Ridge Broadcasting (BRB) in Asheville, North Carolina or a field office abroad, you are part of a team of committed Christians working together to reach people to the ends of the earth with the Gospel.

Ministry

Purpose And Expectations

All employees proclaim the Gospel of Jesus Christ through their employment, and thereby further BGEA’s religious mission.

Department Detail

The Reservations department is the first direct contact potential guests have with the Cove about our Programs and property. Our team provides speaker, event and lodging availability information. Our core task is to take calls to make and edit reservations guiding guests through the process until the start of their chosen event. We provide various structures of reporting to other departments on the number of registered guests that will be attending each event.

Job Summary

The Reservation Assistant is responsible for performing the functions of Reservations/Registrations regarding guest registrations, database maintenance, and interdepartmental reports.

Ministry Requirements

• Maintains a personal, active relationship with Jesus Christ and is a consistent witness for Jesus Christ
• Faithfully upholds BGEA in prayer
• Participates in daily BGEA staff devotions including Bible reading, and leading group prayer as schedule permits
• Demonstrates behavior aligned with BGEA’s Mission Statement, Statement of Faith, Hallmarks, policies, and expectations
• Effectively represents Jesus Christ to those within both personal and professional spheres of influence

Essential Duties And Responsibilities

• Courteously answers telephone calls
• Changes or cancels guest reservations
• Processes credit card payments
• Answers telephone inquiries about BGTC
• Implements BGTC policies and procedures as they relate to guest reservations including cancellations or transfers or reservations, and refunds for forfeiture of payments
• Enters and maintains guest database information including inquiries, seminar and lodging reservations, financial records, and demographic and marketing information
• Is responsible for new guest check-in and payment
• Prepares reservation summaries and financial reports

Marginal Duties And Responsibilities

• Other duties as assigned by Reservation Manager

Job Specifications Skills and Knowledge

• High School graduate, or equivalent
• Minimum one year experience in a related field
• Excellent verbal and written communication skills, especially phone and email
• Good typing skills 40 wpm
• Knowledge of Visual One property management software and Windows operating system
• Competent using spreadsheet, word processing and database software
• Able to work independently
• Commitment to hospitality and excellence
• Ability to assess and act on BGTC policies and procedures without supervision

Physical/Mental Demands

• Sit at workstation for extended periods of time answering phones and entering data
• Stand at registration desk for extended periods of time during guest check-in
• Able to lift (20 lbs)
• Possesses full range of motion including bending, stretching, lifting, reaching
• Able to work flexible hours including nights and weekends

Working Conditions

• Conventional office environment in a conference center with high use of technology

Mission Statement

Continuing the lifelong work of Billy Graham, the Billy Graham Evangelistic Association exists to support and extend the evangelistic calling and ministry of Franklin Graham by proclaiming the Gospel of the Lord Jesus Christ to all we can by every effective means available to us and by equipping the church and others to do the same.

Statement of Faith

These core beliefs make up the foundation upon which all our ministry endeavors are based.

• We believe the Bible to be the inspired, the only infallible,…