Customer Advocate

Customer Advocate

Safelite is looking for a Customer Advocate to be the first impression for customers. The role involves managing administrative processes, scheduling, work orders, and invoicing, while greeting customers in person and answering inbound phone calls and emails. The ideal candidate is organized, energetic, and delivers a memorable experience during every interaction.

• Competitive weekly base pay up to $18.75/hour.
• A benefits package valued at more than $10k, including a 401(k) plan with company matching, medical coverage plans, paid time off (PTO), company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and all the tools and resources you'll need to be successful.
• View all our health, wealth, and life offerings at

• Welcome in‑shop customers and resolve concerns quickly and efficiently, often coming up with creative solutions.
• Manage incoming calls, emails, and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale, and same‑day reschedules/cancellations.
• Confirm and complete work order information, including insurance verification, additional parts, and missing information.
• Perform administrative tasks such as buyouts, invoices, work orders, managing deleted work orders, and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

• High School Diploma/GED/Equivalent (required).
• 1–3 years of telephone operations or business administration experience (required).
• Ability to provide world‑class customer service in a changing, fast‑paced operation.
• Professional appearance and willingness to wear personal protective equipment.
• Ability to travel up to 10%.

We are an equal opportunity employer. Safelite welcomes everyone; we value our diverse workforce and suppliers. Learn more at Safelite Careers.

Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA, and other laws. Physical and mental demands are not job qualification standards but illustrate tasks for which accommodations may be necessary for qualified individuals with ADA disabilities.

Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations, and Safelite Group, Inc. policies and practices.