Customer Care Representative

Description

Our Customer services representative are critical to the operations of our business. They are the lifeline between the client and our bus operators. Your ability to assess and respond with an immediate solution helps to maintain on time service and delivery.

Requirements

Requirements for a Customer Services Representative

• Minimum of two (2) years of general work experience, customer service experience.
• Must be a minimum of 18 years of age.
• Must have been a licensed driver for at least two (2) years.
• Ability to work under time constraints and deadlines
• Problem-solving and analytical abilities
• Good computer skills
• A Valid Driver's License
• No criminal convictions or DWI, DUI, assault, or possession

Responsibilities of a Customer Services Representative

• Collaborates with routing specialists and schedulers to optimize routes
• Review and respond to all incoming calls, confirming all details with the client, and review the reservation two weeks out
• Discuss with the client the availability to review online reservations
• Field incoming calls for the exact day requests, ensure availability, and examine possible route changes
• Initiate all outbound calls to the city connect and access
• Troubleshoot and resolve potential pick-up problems before they result in service issues
• Ensure service on missed pick-ups by coordinating driver movement in the field
• Assist in determining the daily level of driver staffing to provide the best mix of responsiveness and productivity
• Other duties assigned by the operation staff
• available nights and weekends

Education Requirement

High school diploma or GED

Benefits of a Customer Service Agent

• Vacation
• Sick time
• Life & Accident Insurance
• Medical, Dental, and Vision Insurance
• Wellness Program
• Retirement savings plan (401 K)

Pay: $17.51/ per hour

We are an equal opportunity employer and welcome diversity to our teams.