Medical Director, Family Medicine

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* JOB SUMMARY:

** The Medical Director for Family Medicine at MAHEC will provide clinical leadership and oversight for the Family Medicine Clinics, which includes an accredited Family Medicine Residency Program.  This role ensures high-quality, patient-centered care while supporting an environment of academic excellence, innovation, and continuous improvement. The medical director works in collaborative partnership with administrative and educational leaders in activities related to the delivery of medical care for all clinical sites of Family Medicine.

Areas of primary responsibility include partnering to deliver an optimal environment for academic, Quality Improvement (QI), and clinic operations; ensuring accountability for provider productivity while also maintaining a positive provider experience; promoting an active and engaged educational environment for residents, medical students, and other learners; collaborating with the Clinical leadership team to promote a high standard of patient care; and communicating effectively with all clinical leaders to deliver quality care throughout the department.
** SPECIFIC RESPONSIBILITIES:
*** Monitoring and promoting productivity at all Family Medicine clinical sites
* Lab supervision
* Xray/DEXA/retinal photo medical oversight
* Clinic workflow development and modification
* Support electronic health record optimization
* Lead of all quality-of-care initiatives and support quality improvement projects
* Patient satisfaction - experience monitoring and improvement
* Near-miss/Incident report follow-up
* Satellite practice support
* Orientation of new residents, faculty and APP’s
* Committee participation such as infection control, QILT, Community Resources, etc. as needed.
* Attend departmental, service Line and organizational leadership meetings
* Auditing review and support of coding education for clinicians
* Patient Complaints/case review related to quality of medical care
* Department Liaison – Dental, Referral and HIM, Pharmacy, IM
* Clinical and triage protocols
* Participate in and support integration of teaching activities for residents and medical students at the Family Health Centers.
* Demonstrate a strong commitment to clinical practice of family medicine and interprofessional collaboration.
* Maintain a panel of continuity patients with regularly scheduled patient care time at the Family Health Center.
* Support team-based care at all Family Medicine clinical sites
* Support integration of care management and population health strategies at Family Medicine sites
* Lead departmental Clinical Meeting monthly for clinicians and staff.
* This role description is a general description of the essential job functions.  It is not intended to describe all the duties the Medical Director may perform.
*** LEADERSHIP

COMPETENCIES:

**** Leadership Presence
- ** Displays poise, confidence (without arrogance), and authenticity. Commands respect from colleagues.
** Effective Communication
- ** Seeks to understand others’ points of view. Fosters open communication/ dialogue and does not intimidate. Communicates clearly and convincingly, keeping the audience engaged, and tailoring message to audience. Speaks and writes clearly and concisely. Encourages others to express their views, even unpopular ones. Keeps people up to date with information.
** Engagement
- ** Creates a climate in which others want to do their best and feel personally invested. Engages in shared decision‐making and invites input from team members. Conveys trust in people’s competence to do their jobs and recognizes great performance. Trusts others by delegating responsibilities and allowing appropriate autonomy. Avoids micromanaging and promotes others to take initiative.
** Change Leadership
- ** Successfully leads strategic change to meet organization goals. Manages personal response to change to comfortably handle risk and uncertainty. Effectively leads team through transitions associated with changing environment. Provides team members with appropriate support and resources to maintain ongoing delivery of high quality services.
** Planning and Organizing
- ** Effectively organizes and plans work according to…