Pharmacy Technician - Patient Access Center

MAHEC is now accepting candidates for a 100% FTE (full time, benefitted) Tier II or Tier III Pharmacy Technician to provide increased support for MAHEC Pharmacy Patient Access needs. This is an onsite position, based at MAHEC's Community Pharmacy at Biltmore Campus (Asheville). The Patient Access Pharmacy Technician supports with high volume patient calls, digital communications and serves as part of MAHEC's greater cross collaborative Pharmacy team.
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* JOB SUMMARY:

** At all levels, Pharmacy Technicians work collaboratively as an active team member of the interdisciplinary team to provide patient centered care across the continuum. In this role, the goals include providing an excellent patient experience, high quality outcomes, and improved productivity for the team.
** SPECIFIC RESPONSIBILITIES:
*** Demonstrates competence in managing various pharmacy workflows and systems including dispensing, pharmacy information systems, and inventory management.
* Maintains a system for medication storage and security
* Manages medication recalls and backorders
* Connects patients to medication assistance resources which includes management of patient assistance program applications through pharmaceutical manufacturers
* Collaborates with the prior authorizations team
* Assists pharmacists and other clinicians with medication histories as requested
* Performs medication refills using a standardized protocol
* Support learners in the pharmacy department
* This role description is a general description of the essential job functions. It is not intended to describe all the duties the Pharmacy Technician may perform.
*** KEY

COMPETENCIES:

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* ** Communication Skills
** Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient’s family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations, to ultimately provide the best care possible to our patients and their families.
* ** Decision Making
** Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills, confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time.
* ** Health Care Knowledge
** Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate.  This also includes keeping up with your licensure and yearly training requirements within your area expertise along with MAHEC’s organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate.
* ** Interpersonal Skills
** Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others.
* ** Organizational Values
** Adherence to MAHEC’s founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need.
* ** Problem Solving
** Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate…