Practice Supervisor - Medical

Job Summary

The Practice Supervisor oversees performance, daily operations, programs, and activities of the clinical practice staff, as well as the Call Center, under the direction of the Director of Nursing. The Supervisor provides resources, consistent and clear communications to staff, providers, and patients; ensures that established protocols are followed; and that patients receive the highest quality care. Additionally, the Supervisor ensures that front and back office, as well as Call Center procedures meet practice standards.

Specific job duties may vary based on clinic needs.

• Administers organizational and clinical policies and procedures.
• Manages clinical productivity standards and addresses issues in workflows and staffing levels as needed.
• Manages in accordance with established compliance requirements and ensures employees complete required training.
• Maintains focus on Patient Access strategies to maximize population health goals of the system.
• Implements scheduling and staffing functions in the practice as directed by the Director of Nursing.
• Establishes and maintains a well‑organized practice for front‑office and clinical support staff by developing, documenting, and updating procedures for front‑office operations.
• Expedites patient care by overseeing patient scheduling, registration, reception, and medical records functions.
• Works with the Outreach Specialist and RDBO to implement marketing and community outreach initiatives.
• Maintains practice‑management Super User status; assists staff with computer‑related questions/problems by training about and troubleshooting software/hardware issues.
• Supports practice operations by analyzing and providing support for practice reporting.
• Manages administration of patient satisfaction surveys and reviews results provided.
• Manages on‑site safety initiatives and makes recommendations to Corporate for improvements.

• Staff scheduling for providers, clinical support staff, and clinical administrative staff.
• Managing PTO requests and impact to the schedule.
• Managing variable schedules with part‑time staff.
• Ensuring staffing levels are maintained.
• Implements and improves procedures for patient flow.
• Ensures that provider EMR entries are timely by reviewing reporting weekly and following up with providers who aren’t complying with organizational standards.
• Reviews productivity reports with providers and troubleshoots options for improvements.
• Leads Call Center staff and ensures workflows, training, and productivity are managed according to department standards.
• Assists with the coordination of clinical outreach activities and events.

• Supports the practice through oversight and leadership of revenue cycle accuracy.
• Ensures accuracy of the registration process and that system goals are achieved, with action plans for improvement in place and tracked regularly.
• Serves as authority and resource on all registration activities.
• Serves as authority on insurance changes that impact the practices.
• Ensures that all reporting of revenue cycle metrics is timely and accurate.
• Ensures compliance with up‑front collections by arranging payment plans and/or financial assistance as necessary.
• Manages the billing vendor for the site and directs resolution of billing issues for patients.
• Works closely with the billing company to clear up returned charges or missing tickets.
• Handles and resolves patient complaints.

• Participates in recruiting, interviewing, and hiring processes with the Director of Regional Business Operations and Human Resources.
• Handles on‑site onboarding and training for new hires.
• Strengthens staff retention by recognizing staff accomplishments and meeting targeted satisfaction levels as measured by appropriate surveys.
• Guides staff by assisting in goal and objective setting and holds staff accountable.
• Assesses staff by reviewing performance and completing performance coaching in a timely manner.
• Conducts regular bi‑weekly staff meetings, provides agendas and minutes, and facilitates follow‑up action items.
• Supports organizational policies and procedures in all aspects of employee…