Field Desktop Technician

Join to apply for the Field Desktop Technician role at Compucom Staffing.

At Compucom Staffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Field Desktop Technician to join their team based in Asheville, NC to support customer sites within a 75 mile radius. This role will support troubleshooting laptops, desktops printer, receipt printers, check scanners etc.

The Technician must have a reliable vehicle, valid driver’s license, and clean MVR. Mileage will be paid to cover transportation expenses.

• Diagnose mechanical, hardware, software and systems failures, using established procedures
• Manage triage, troubleshooting and resolution to client scope on IT equipment
• Familiar with various operating systems (e.g. Windows OS)
• Perform service, repair and/or installation of computer products including system hardware, PC's, laptops, and printers
• Follow-up with end users to provide status updates as per service level guidelines (SLA's)
• Document efforts, issues and resolutions, close cases/tickets daily
• Use Service Now to schedule work, update tickets and resolve tickets accordingly

• Minimum 1 to 2+ years of IT technical support experience
• Hands on Break-Fix and IMAC / Project experience
• Sound understanding of customer support, operations, and processes
• Exceptional Customer Service and relationship building competence
• Able to communicate effectively both written and verbally, with the customers and in Service Now
• Ability to coordinate and prioritize multiple tasks simultaneously in a fast‑paced environment while maintaining attention to detail and quality
• Working knowledge of Windows operating systems, networks, databases and network security concepts and tools is required
• CompTIA A+ certification preferred
• Net+ CompTIA certification preferred

The rate for this position is between $17.50 - $25.31 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre‑tax benefits.

W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology

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Compucom Staffing, a division of Compu Com® Systems, Inc., is an Equal Opportunity Employer.

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