IT Hardware Technician

Description

The IT Hardware Technician is responsible for handling first-level support of service requests. This relates to all technology, including workstations, printers, networks, and vendor-specific hardware and software.

• Deploy systems using Immy Bot, Microsoft Intune, and related tools.
• Configure, test, and diagnose hardware and software for clients.
• Set up user accounts, email, and permissions.
• Record system configurations and deployment steps accurately.
• Maintain and review system documentation via ticketing system.
• Communicate incident and request status, changes, and outages to customers.
• Work with team members to ensure timely service.
• Update clients and stakeholders on job progress and technical details.
• Log tasks and time entries in the ticketing system.
• Follow best practices to keep systems and documentation current.
• Provide IT support for Microsoft business applications and operating systems.
• Deliver basic to intermediate network and remote access support (VPN, Terminal Services, Citrix).

• Ensure service quality and client satisfaction through attention to detail.
• Escalate advanced technical issues beyond role scope.
• Keep bench and storage organized and secure.
• Support inventory, labeling, and asset tracking for deployed systems.
• Join team meetings, training, and process improvements.
• Deliver fast customer request turnaround.
• Collaborate and communicate well with team members.
• Coordinate with Service Delivery Manager for proper request routing.
• Escalate service requests needing higher-level support.
• Log time and expenses promptly in the ticketing system.
• Complete ticketing system training and consistently follow processes.
• Record all work as service tickets.
• Attend regular team meetings.

• A+ Certification.
• Network+ or Security+ Preferred.
• Two years of computer systems or network related experience.

This is a Contract to Hire position based out of Asheville, NC.

The pay range for this position is $21.00 – $24.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision.
• Critical Illness, Accident, and Hospital.
• 401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available.
• Life Insurance (Voluntary Life & AD&D for the employee and dependents).
• Short and long‑term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Time Off/Leave (PTO, Vacation or Sick Leave).

This is a fully onsite position in Asheville, NC.

This position is anticipated to close on Dec 13, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.