Client Support Technician

Located in the Blue Ridge Mountains in Western North Carolina, UNC Asheville is the designated public liberal arts campus in the University of North Carolina system. UNC Asheville is nationally known for the quality of our student-centered teaching, mentoring of undergraduates in research, interdisciplinary learning, and striving to be an inclusive campus community.

UNC Asheville’s commitment to increasing and sustaining the diversity of our faculty, staff, and students is reflected in our strategic plan goals of diversity and inclusion, and social sustainability. Women, traditionally under-represented minorities, and people with disabilities are encouraged to apply.

Below you will find the details for the position including any supplementary documentation and questions you should review before applying for the opening.

Applicants must apply online in order to be considered. Applicants may include a cover letter, and resume.

PLEASE COMPLETE ALL AREAS OF THE APPLICATION. INCOMPLETE APPLICATIONS MAY NOT BE GIVEN CONSIDERATION IN THE REVIEW PROCESS.

Applicants must upload a DD-214 if claiming Veteran's Preference.

If no applicants apply, who meet the required Knowledge, Skills, Abilities/Competencies and Training and Experience requirements, then management may consider other applicants.

All new hires into positions subject to the State Human Resources Act (SHRA) will serve a 12 month probationary period as defined by the North Carolina Office of State Human Resources (OSHR).

Must be eligible to work in the United States without sponsorship.

Position Information

Posting Number

Posting Number S0711

Classification Title

Overall Position Competency

Overall Position Competency Contributing

Working Title

Position Number

Position Number 001082

FLSA

FLSA Non-Exempt

NC Salary Grade Equivalency

NC Salary Grade Equivalency IT01 (For employment/re-employment priority purposes only)

Recruitment Range

Recruitment Range $39,200 - $41,200

Position Summary

This position provides technical support, consultation, and training to the UNC Asheville campus community across a variety of technologies. Typical areas of support include client hardware, operating systems, applications, printers, and networking.

Examples of technologies supported on the UNC Asheville campus include Windows PCs, Macs, Android and iOS tablets and mobile devices, and Google Apps. The person in this position will serve on various project teams and make recommendations for improving the university’s IT infrastructure.

Support is provided via the ITS Help Desk, phone, email, chat, both remotely and on-site. This position also plays a significant role in the annual Client Technology Refresh Program which annually replaces ~25% of the computers on campus.

Division

Academic Affairs

Department

Full-Time / Part
- Time

Full-Time / Part
- Time Full-Time

Months per Year 12 Months

Time Limited Position

Time Limited Position No

If time-limited, length of assignment

If time-limited, length of assignment Not Applicable

Minimum Qualifications Notice

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both.

• Graduation from high school and one year in the field of technology related to the position’s role.
• Computer coursework may be substituted year-for- year for the required experience; or an equivalent combination of education and experience.
• Journey level requires an additional six months experience
• Advanced level requires an additional one year of experience.

Knowledge, Skills, and Abilities

Work Schedule and Hours

Typical hours are Monday-Friday…