Auto Claims Representative

Auto Claims Representative – Auto-Owners Insurance

Join to apply for the Auto Claims Representative role at Auto-Owners Insurance
.

Auto-Owners Insurance, a top‑rated insurance carrier, is seeking a motivated claims trainee to join our team. The role handles entry‑level insurance claims under close supervision through the entire life cycle of a claim, including investigation, evaluation, and claim resolution. The candidate will provide service to agents, insureds, and others to ensure claims resolve accurately and timely, while completing the Company’s claims training program for the assigned line of insurance.

• Investigate, evaluate, and settle entry‑level insurance claims.
• Study insurance policies, endorsements, and forms to develop foundational knowledge on Company insurance products.
• Learn and comply with Company claim handling procedures.
• Develop entry‑level claim negotiation and settlement skills.
• Build skills to effectively serve the needs of agents, insureds, and others.
• Meet and communicate with claimants, legal counsel, and third‑parties.
• Develop specialized skills including estimating and use of designated computer‑based programs for loss adjustment.
• Study, obtain, and maintain an adjuster’s license(s), if required by statute within the timeline established by the Company or legal requirements.

• Bachelor’s degree or direct equivalent experience with property/casualty claims handling.
• Ability to organize data, multi‑task, and make decisions independently.
• Above‑average communication skills (written and verbal).
• Ability to write reports and compose correspondence.
• Ability to resolve complex issues.
• Ability to maintain confidentiality and data security.
• Ability to effectively deal with a diverse group of individuals.
• Ability to accurately deal with mathematical problems, including geometry (area and volume) and financial areas such as accuracy in sums, unit costs, and the capacity to read and develop understanding of personal and business finance documents.
• Ability to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage.
• Continually develop product knowledge through participation in approved educational programs.

We offer a friendly work environment, structured training program, employee mentoring, and an excellent compensation/benefits package. Along with a competitive base salary, matched 401(k), fully‑funded pension plan (once vested), and bonus programs, Auto‑Owners also provides generous paid time off including holidays, vacation days, personal time, and sick leave.

Auto-Owners Insurance is an equal opportunity employer. The Company hires, transfers, and promotes on the basis of ability, without consideration of disability, age, sex, race, color, religion, height, weight, marital status, sexual orientation, gender identity or national origin, or any factor contrary to federal, state or local law.

• Please note that the ability to work in the United States without current or future sponsorship is a requirement.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Finance and Sales
• Industry: Insurance