Event Operations - Quality Assurance Crew Lead

The Event Operations - Quality Assurance Lead is responsible for supporting the safe, consistent, and high-quality execution of all Event Operations activities across the estate. This position serves as a working lead for operational teams while supporting departmental training, safety compliance, quality assurance initiatives, and event logistics. The Quality Assurance Lead works closely with supervisors, staff, vendors, and the Quality Assurance team to ensure operational standards are maintained, procedures are followed, and staff are properly trained and equipped to complete assigned tasks.

This includes, but is not limited to, assisting with the creation and implementation of training protocols, including but not limited to Safety Forms, SOPs, and Training Curriculum. The incumbent will serve as an on-site lead for operational teams, providing direction, delegation, and accountability for assigned tasks. Conduct field observations, audits, and equipment checks to identify operational or safety concerns and elevate issues as needed.

Assist with planning and communication of upcoming operational needs, staffing requirements, and event logistics. Promote a culture of professionalism, accountability, teamwork, and operational excellence throughout the department. Completed an approved Train the Trainer course, and maintains/holds liability for such, plus all personally facilitated trainings. In addition, the incumbent will provide general assistance and support for leadership, the department, and the company as required.

• 1. High school diploma (or GED). Additional technical or operational training and/or certification(s) preferred. Must be able to measure accurately and do basic math.
• 2. Minimum of 2-5 years of experience in event operations, facilities operations, technical production, leadership, or a related field.
• 3. Demonstrated leadership experience in operational or event-based environments preferred.
• 4. Strong understanding of event setup, operational logistics, and quality assurance practices.
• 5. Experience supporting staff training, coaching, or procedural compliance efforts.
• 6. Working knowledge of forklifts, aerial lifts, staging systems, tents, power distribution, rigging, or similar operational infrastructure.
• 7. Strong communication, interpersonal, and organizational skills.
• 8. Strong interpersonal and communication skills; able to take direction, and communicate clearly and concisely.
• 9. Ability to prioritize tasks, adapt to changing operational demands, and maintain attention to detail.
• 10. Commitment to maintaining safe work practices and delivering high-quality operational support.
• 11. Proficiency in Microsoft Word, Excel, Outlook, and operational scheduling/work order systems.
• 12. Must be at least 19 and have a valid driver's license.

• 1. Assist with on-boarding, on-the-job training, and retraining of Event Operations staff in coordination with the Quality Assurance team.
• 2. Monitor daily operations to ensure adherence to safety standards, SOPs, and operational best practices.
• 3. Support quality assurance efforts by documenting deficiencies, identifying training gaps, and assisting with corrective actions.
• 4. Oversee setup and strike activities involving event infrastructure such as staging, dance floors, tents, power distribution, barriers, and related equipment.
• 5. Ensure event inventory, tools, vehicles, and operational equipment remain organized, functional, and available for use.
• 6. Operate and/or support operations involving forklifts, telehandlers, MEWPs. and other event-related equipment in accordance with training and safety requirements. Certifications may be required.
• 7. Utilize work order systems, rental systems,…