Account Coordinator

Location: On-site in Asheville, NC (office is in Asheville, NC)

Compensation: $45,000-$55,000 plus bonus tied to account growth and performance metrics

Growth Path: This role is built to grow into an Account Executive or Account Manager seat as Serve Freight scales.

We'd like to hire soon (1-3 weeks). We are actively interviewing and will move quickly for the right candidate.

Why This Role

Most account roles in freight ask you to chase the business and run it at the same time, and both suffer for it. This one is built differently.

Our Director of Sales brings in and owns the business. The relationships at the top, the strategy, the new logos, that is theirs. What we need is the person who runs those accounts day to day: keeps them growing, keeps execution tight, keeps the customer close, and holds the standard on every load. This is an ownership seat for the daily engine of the account, not a support desk.

In your first 90 days you will know every account cold and be the reason things run on time. In your first year you will own the day-to-day health and growth of the book while the Director focuses on winning new business. The work is visible, the impact is measurable, and the path to a full account executive seat is real.

If you want to be the operator a strong salesperson can hand the keys to, this is that seat.

About Serve Freight

Serve Freight is a third-party logistics provider specializing in high-stakes, time-sensitive, and complex shipments. We are building a multi-division logistics platform with a freight brokerage that runs like a machine.

Serve Freight is a founder-driven company with a clear vision and an accelerating growth curve. The company runs on high standards, a bias for pace, and a genuine willingness to invest in the people who help build it. You will work directly with the Director of Sales and leadership on the accounts and decisions that shape where the business goes next.

The Role

As Account Coordinator, you are the day-to-day owner of the accounts the Director of Sales brings in. They win the business and own the relationship at the top. You run everything underneath it: quoting, execution, follow-through, growth, and the daily customer relationship that keeps the business sticky.

You are comfortable quoting a load in Turvo (our TMS), chasing a truck through track and trace, updating a customer before they have to ask, logging the activity in Hub Spot, and spotting the reorder the Director should know about, all in the same afternoon. You do not wait to be told where the gap is. You find it and you close it.

Role and Responsibilities

• Own the day-to-day execution of assigned accounts, from quote through delivery, keeping every load on standard and every customer informed.
• Serve as the primary daily point of contact for customers. Answer fast, follow through, and build the trust that keeps them shipping with us.
• Grow the accounts. Spot new lanes, added volume, and reorder patterns, and hand qualified expansion to the Director of Sales.
• Keep the Director of Sales free to sell. Run the day-to-day so they can focus on new business, and keep them current on account health, risks, and opportunities.
• Coordinate with carrier sales and operations to get loads covered, moved, and delivered on time.
• Hold the service standard on every shipment. Catch problems early, drive them to resolution, and escal… before they reach the customer.
• Keep account data clean and current in Hub Spot and Turvo so the whole team has real visibility.
• Track and report on account performance: volume, margin, on-time delivery, and service issues. Flag what is slipping before it becomes a problem.
• Run track and trace, exception management, and after-hours coverage for time-critical and high-value freight.
• Contribute…