Inn Security Officer - Flex

Pay & Schedule

The starting pay range for this position is $17.09 per hour, based on qualifications and relevant experience above the minimum requirements. This position receives a $1.25 per hour second shift differential (Base pay of $17.09 + $1.25 = $18.34 per hour). Schedule & shifts typically vary between 3 pm and 11 pm, weekend availability required.

Flex: a position working 20‑29 hours per week (1,000‑1,559 hours per year).

The Inn on Biltmore Estate, Asheville, NC.

• Access to Biltmore's on‑site health clinic, wellness programs, and health fairs for all employees
• Year‑round access to the estate gardens and grounds and 40% off estate retail & dining
• Monthly housing or childcare assistance and home purchase assistance (dependent upon eligibility)
• And much more!

• Responsible for Inn access; monitors entrances/exits, conducts daily inspections.
• Receive, record and store lost and found items. Research and respond to inquiries from guests concerning the status of items. Mail out claimed items to owners.
• Conduct safety and other investigations and audits; document and log incidents.
• Escort guests and employees to parking lots; provide same for employees carrying house banks.
• Assist guests with door lock/safe problems; control access to lock‑up areas.
• Respond/coordinate in emergency situations; manage all fire alarms and emergencies within the property.
• Mitigate liability/risk for people and property; ensure a safe environment.
• Maintain an audit of all card keys and hard keys to all doors to the Inn.
• Recommend safety ideas; participate in fire prevention and other life‑safety programs.

• High school diploma; additional training or certifications preferred.
• At least one year of similar experience in guest services support, safety, security, or a related field, preferably in an upscale attraction/hotel/resort environment.
• Demonstrated commitment to delivering world‑class internal/external guest service and proven leadership skills.
• Outstanding interpersonal and written/verbal communication skills; able to communicate clearly and concisely with diplomacy and tact. Second language helpful.
• Ability to write and complete reports in standard English.
• Proactive and exercises good judgment; can problem solve and troubleshoot.
• Ability to handle a variety of guest and employee situations in a professional manner; excellent attention to detail with a focus on service and quality.
• Must be able to quickly acquire knowledge of Biltmore systems, and protocols.
• Ability to maintain confidentiality and exercise discretion is a must.
• Must have or be able to obtain AED, CPR and First Aid certification.

This position will require a physical exam at the Biltmore Clinic prior to starting work. An offer of employment is conditional upon successful completion of this examination.

• Occasional lifting up to 50 lbs; up to 75‑100 lbs with assistance in emergency situations.
• Must be able to stand, walk, and climb as needed.
• Frequent pushing, pulling, bending, stooping, and reaching.
• Must be able to physically respond and effectively coordinate in the event of emergencies.
• May be exposed to dirt, pollen, chemicals, fluids, or other substances in the course of duty.
• May work outside with fluctuations in temperature and conditions.
• Must be at least 19 years of age and have a valid NC Driver's License.