Temporary Position: Public Safety Telecommunicator

Position Information

Position Title:

Temporary Position:
Public Safety Telecommunicator

Division:
Student Affairs

Department:
University Police

Position Summary:

The employee(s) hired for this position will serve as part of a temporary pool of reserve Telecommunicators for UNC Asheville. This position performs technical communications work in support of the University's public safety operations. Work involves receiving emergency and non-emergency calls, monitoring alarms, obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases utilizing Computer Aided Dispatch (CAD).

The employee in this position is responsible for operating a host of complex telecommunications and computer equipment, including multi-line phone systems, multi-channel police consoles, two-way radios, scanners, monitoring security cameras and Division of Criminal Information terminals. Work requires knowledge of applicable Federal Communications Commission rules and regulations, an understanding of public safety operations, and skill in the operation of telecommunications technology.

This position requires the ability to multi-task and to remain calm and composed in high-stress situations. The employee should also be able to work with a diversified community; be able to communicate effectively with those who may be irate; be able to make effective decisions in emergency life and death situations; be able to prioritize calls and identify potential dangers; and be able to work as a member of a team and interact favorably with all students, staff, faculty, and visitors.

The employee is expected to maintain confidentiality and discretion in the course of conducting business; work individually and/or with others; and adapt to change and circumstances.

Positions require shift, weekend, holiday and/or overtime work. The selected candidate must be able to work 12-hour day or evening shifts. The UNC Asheville Police Department is a 24-hour, 365-day-per-year operation.

• Position Number: (not specified in the provided text)
• Full-Time/Part-Time/Intermittent:
  Part-Time (20-29 hours/week)
• Salary Information: $20.00 per hour

• Posting Number: T0168
• Minimum Education/Experience/
  
  Skills:
  
  High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment. Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.
• Preferred Education/Experience/
  
  Skills:
  
  Prefer candidates with DCI and Basic Telecommunicator certifications. May also consider applicants with ability to obtain a certification within 45 days of hire. In addition, the ideal candidate will be proficient in Microsoft Excel, Google docs, and Banner. Candidates with a two or four year degree in addition to the certifications would be a plus. The successful candidate will be asked to attend a four-day Sheriff's Training Course and successfully pass a test for certification.
• Knowledge, Skills, and Abilities:
  Knowledge, Technical; FCC rules and regulations; ability to apply departmental policies; work independently; proficiency in telecommunications and information technology; organizational awareness; ability to dispatch efficiently; maintain certifications; may require Intermediate Telecommunicator certification; keep up with telecommunications practices.
• Communication - Oral; ability to listen, obtain and extract information, interpret messages, apply judgment, speak clearly, transmit radio messages quickly and concisely, direct emergency personnel, and interact with various stakeholders.
• Office/Telecommunications Technology: use of telecom equipment, CAD, databases, accurate data entry, maintain DCI certification; equipment includes elevators…