Career Navigator II - Hab Tech

Why Work for Goodwill?

Goodwill Industries of Northwest North Carolina offers numerous career opportunities with competitive pay, excellent benefits, and the reward of knowing your hard work is helping others.

The Career Navigator II – Hab Tech supports adults with Intellectual and Developmental Disabilities (I/DD) in achieving individualized, person-centered goals by promoting independence, life skills, and employment readiness. This position involves facilitating group and individual activities, including prevocational training, life skills development, and recreational programming such as art, music, and exercise. This teammate will assist with activities of daily living, provide safe transportation for community outings, and apply de‑escalation techniques as needed to support participants’ well‑being.

This role works collaboratively as part of a multidisciplinary team and supports the implementation of participant goals developed by Qualified Professionals (QP).

• Works with individuals who are engaged in habilitation services.
• Develops career plans and sets goals with clear objectives around education and training, employment, and resources.
• Understands HIPAA and confidentiality.
• Participates in community access and community integration.
• Acts as “guardian” or job coach for individuals when they are in a Goodwill program.
• Utilizes and navigates required program database and manages data input into systems.
• Assists with documentation and billing.
• Manages billing for services rendered.
• Refreshes knowledge base and understands rules around Medicaid and Medicare.

High school diploma, required. Technical certificate/training, highly preferred.

• 1-2 years of experience in similar role.
• Excellent customer service skills.
• Intermediate computer skills required.
• Ability to multi‑task.
• Excellent communication skills—both written and verbal.
• Excellent critical thinking and time management skills.
• Must understand other organization’s policies.
• Must be an active listener and have excellent soft skills.
• Excellent organizational skills and understanding of deadlines.
• Requires specialized training and background clearance.
• Understanding of HIPAA and the importance of confidentiality.
• Must be able to travel over 75%.

Goodwill believes strongly in supporting our team members and offers excellent benefits, professional development, and opportunities for internal career growth. We are continuously looking for opportunities to expand our benefits program to accommodate the needs of our team members. While this list is not all‑inclusive, some of the many benefits we offer to all employees are:

• Paid Time Off (PTO)
• Money Purchase Pension Plan
• 403(b) Retirement Savings Plan
• Employee Assistance Program
• Free Telehealth
• Employee Referral Program
• Quarterly Incentive Programs (for all retail positions)
• Corporate Discount Programs

In addition, we offer the following benefits for our full‑time team members working 30 or more hours per week:

• Medical Insurance
• Prescription Coverage
• Dental and Vision Coverage
• Flex Spending Accounts (Medical and Dependent Care)
• Short & Long‑Term Disability
• Life Insurance
• Tuition Reimbursement

EOE. E‑Verify Employer.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Goodwill Industries of Northwest North Carolina, Inc. (Goodwill) is a 501(c)(3) nonprofit organization headquartered in Winston‑Salem, NC. We employ more than 1,100 team members who are dedicated to our mission of providing employment and training services that help people find jobs and reach financial stability. With 51 retail stores, 20 career centers, and dozens of attended donation centers across a 31‑county territory, Goodwill is a complex enterprise offering a wide range of career opportunities.

At Goodwill, the work we do makes a difference in the lives of the individuals we serve and, in turn, in the community in which we live. Our business operations provide stability to our organization that is not always enjoyed by nonprofit organizations solely funded by outside sources. Our employees enjoy excellent benefits and a unique work environment that is professional, fast‑paced, and fulfilling.

Our organization’s values shape our culture and guide our interactions with program participants, customers, and each other. Our shared commitment to Living the Mission;
Promoting Teamwork;
Driving Improvement;
Taking Responsibility for Actions and Behaviors; and Respecting and Appreciating Others is what makes us successful and inspires all that we do.