Donor Care Technician

Posted Friday, November 21, 2025 at 5:00 AM

At The Blood Connection, every role plays a part in saving lives. Join our team and help make an impact in your community today!

Position will be located in Asheville Center or on Mobile Bus

• 24 Days PTO! - Use it, Cash it, Roll it over
• Potential Company Bonuses
• Tuition Reimbursement
• 401k Retirement Plan
• Health Insurance (Medical, Vision, and Dental)
• Healthcare and Dependent Care FSA
• Short and Long-Term Disability
• Employee Assistance Program (EAP)
• Basic Life Insurance

• Enhances and maximizes The Blood Connection donor experience by welcoming and registering donors as well as performing donor health history and physical assessment.
• This position has advancement opportunities which provides paid on-the-job training to become a Phlebotomist for The Blood Connection.
• As the first impression of the organization, must reflect professionalism, competency, exemplary customer service skills, and a genuine appreciation for the donor and the values and mission of The Blood Connection.
• Must have excellent customer service skills and must be able to work varied hours including working weekends.
• While not desirable and is avoided when possible, must be able to adapt to a work schedule that may change with less than 24 hours’ notice.

• Greeting Donors and Guests :
  • Opens doors and welcomes visitors and patrons with a smile to achieve rapport and create ambience
  • Genuinely greets donors and other guests in manner that promotes welcome and appreciation by smiling, standing, and showing respect to donors taking time out of their day to perform a charitable act
  • Identifies donor by his or her specific appointment (if applicable) and endeavors to engage donor by name during the remainder of his or her donor experience
  • Assesses donor eligibility by performing computer verification
  • Screens prospective donors through medical history, mini physical, and testing results
  • Provides educational material
• Donor Collection :
  • Performs the donor health history and physical assessment according to current standard operating procedures
  • Escorts donor through next phase of collection and ensures proper handoff to collections team member
• Maintaining Store Front Impression :
  • Maintains facility appearance (organization and cleanliness of storefront donor areas) by assuring that all storefront areas are clean, inviting and free of debris during operational hours (between janitorial cleanings)
  • Ensures that the night cleaning staff is carrying out the duties allocated to them by visual inspection, reporting all non-conformances
• Liaising with Donors and Guests :
  • Communicates the TBC vision of donor experience to patrons
  • Capable of conveying the organizational values
  • Capable of conveying the operational mission
  • Engages donors in conversation and makes them feel important
  • Stays “close to the customer