Crisis Recovery Worker

Responsibilities

• Deliver safe and effective management of a team within MHM’s portfolio of Community Matters services, ensuring high quality service delivery to clients.
• Provide high quality, recovery‑focused support to clients with a range of mental health needs, including learning disabilities, physical health issues and substance misuse, while promoting independence and social inclusion.
• Deliver emotional support, advice and guidance via face‑to‑face, telephone and video.
• Assess a situation to determine risk and the needs of the person accessing support.
• Make decisions under pressure while communicating with the person accessing support.
• Accurately record new contacts and details of visits and calls on relevant electronic systems.
• Work in line with performance targets and key contractual requirements, providing data and case studies as requested.
• Advise and be actively involved in individual risk assessment and review.
• Where identified, create an appropriate action/safety plan to meet the individual’s needs.
• Encourage those accessing support to recognise, understand and manage factors that affect their mental wellbeing and physical health.
• Work with a range of partners and external agencies to meet the individual’s needs and support safety and delivery of the service.
• Work as a team member, sharing information and supporting colleagues, ensuring they have the knowledge, information and resources to be successful in their roles and make a positive and valued contribution to the service.
• Communicate with external stakeholders as required.
• Actively obtain relevant literature/resource materials from appropriate internal teams and external agencies to assist with support conversations and signposting.
• Partake in training and mentoring for all new staff.

Mental Health Matters is a national charity that provides innovative and life‑changing mental health support for both individuals and communities. We offer a diverse range of services, and each and every person who works with us directly contributes to making positive changes, improving mental health and breaking down barriers. Everything about MHM is people‑focused, both for our workforce and the people we support.

Our people are the driving force of our organisation, and we are committed to having a talented workforce who will make a positive impact on our communities.