Quality, Information, Safety and Governance; QISG) Co-ordinator

Quality, Information, Safety and Governance Coordinator The Role Behind every safe, high-quality patient service is accurate information, strong governance, and well-managed processes. At IC24, our Quality, Information, Safety and Governance (QISG) team plays a vital role in ensuring we meet our statutory, regulatory and safety responsibilities across all services - and were looking for a coordinator to help keep everything running smoothly.

As a Quality, Information, Safety and Governance Coordinator, youll provide essential administrative and coordination support across the QISG team. Youll help maintain accurate records, support governance processes, coordinate meetings, manage systems and assist with incident, complaints and information requests. This is a key support role within a fast-paced governance environment where accuracy, organisation and attention to detail directly contribute to patient safety, service quality and regulatory compliance.

Youll work closely with colleagues across quality, patient safety, risk and information governance teams to ensure information is well manag

The Quality, Information, Safety and Governance (QISG) Co-ordinator at IC24 is crucial in maintaining the high standards of patient care through strong governance, accurate information, and efficient processes. The role involves providing administrative support, maintaining records, and assisting with incident management and information requests. The position requires organizational skills and the ability to work in a fast-paced environment, handling sensitive information while coordinating with various stakeholders.

Experience in administrative roles within healthcare or governance settings is desirable. The position offers a salary of £26,000, NHS pension scheme opportunities, and several wellbeing benefits.

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise focused on enhancing access to health and social care and reducing the demand on secondary care services. Serving over six million patients, IC24 provides a diverse range of services, including GP-led out-of-hours services, NHS 111, and primary and secondary care support. Committed to innovation and patient-focused care, IC24 aims to ensure high-quality services through effective governance and safe, well-managed processes.

In line with its inclusive ethos, IC24 encourages applications from diverse communities and provides equal opportunities for all.

Behind every safe, high-quality patient service is accurate information, strong governance, and well-managed processes. At IC24, our Quality, Information, Safety and Governance (QISG) team plays a vital role in ensuring we meet our statutory, regulatory and safety responsibilities across all services - and were looking for a coordinator to help keep everything running smoothly. As a Quality, Information, Safety and Governance Coordinator, youll provide essential administrative and coordination support across the QISG team.

Youll help maintain accurate records, support governance processes, coordinate meetings, manage systems and assist with incident, complaints and information requests. This is a key support role within a fast-paced governance environment where accuracy, organisation and attention to detail directly contribute to patient safety, service quality and regulatory compliance.

Youll work closely with colleagues across quality, patient safety, risk and information governance teams to ensure information is well managed, action is tracked, and the organisation is supported to meet its responsibilities.

• Coordinating QISG meetings, agendas, actions and documentation
• Maintaining accurate records including risk registers, complaints logs and governance trackers
• Supporting incident, complaints and information request processes (including DSARs and RFIs)
• Producing reports and extracting data from governance systems (e.g. Ulysses)
• Supporting audits, inspections and quality assurance activity
• Maintaining shared mailboxes and ensuring timely routing of queries
• Supporting the development and dissemination of learning from incidents and complaints
• Assisting with DSPT and information governance compliance activity
• Ensuring governance documents and archives are accurate, organised and accessible

You’re organised, detail-focused and comfortable working in a structured but fast-moving governance environment. You can manage competing…