Customer Success Manager, Global Enteprise

Overview

Customer Success Manager, Global Enterprise – Verifone, Ashford, England, United Kingdom.

For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness.

Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Why Verifone

For more than 40 years Verifone has established a remarkable record of leadership in the electronic payment technology industry. Verifone has one of the leading electronic payment solutions brands and is one of the largest providers of electronic payment systems worldwide.

Verifone has a diverse, dynamic and fast paced work environment in which employees are focused on results and have opportunities to excel. We take pride in the fact that we work with leading retailers, merchants, banks, and third party partners to invent and deliver innovative payments solution around the world. We strive for excellence in our products and services, and are obsessed with customer happiness.

Across the globe, Verifone employees are leading the payments industry through experience, innovation, and an ambitious spirit. Whether it’s developing the next platform of secure payment systems or searching for new ways to bring electronic payments to new markets, the team at Verifone is dedicated to the success of our customers, partners and investors. It is this passion for innovation that drives each one of our employees for personal and professional success.

Global Customer Success Manager (CSM), Enterprise to drive customer satisfaction, retention, and operational excellence across Verifone’s worldwide network. You will serve as the primary operational point of contact for Verifone’s Enterprise customers who have a global presence. You’ll guide them from onboarding through steady-state operations, ensuring they achieve their business objectives and receive best-in-class support at every stage.

You will act as a trusted advisor - proactively tracking customer health, identifying opportunities for improvement, resolving escalations, and coordinating internally to deliver seamless global support.

This is a highly visible, relationship-driven role that sits at the intersection of customer experience, operations, and service excellence.

• Act as the main operational contact for assigned global customers, building strong, long-term partnerships.
• Own the customer journey from order placement through onboarding, implementation, and steady-state operations.
• Proactively monitor customer health, anticipate needs, and take action to prevent issues or escalations.
• Lead Quarterly Business Reviews (QBRs) — coordinating with Sales, Account Management, Operations, and Support to present customer health, KPIs, and service performance.
• Serve as the voice of the customer within Verifone, advocating for their needs during system releases, product updates, and process enhancements.
• Track and manage customer incidents, inquiries, and tickets — ensuring visibility, accountability, and timely follow-up.
• Use data and KPIs to analyse performance trends, highlight areas for improvement, and communicate value to customers.
• Coordinate across multiple regions to…